[AusNOG] Outage that costs Millions

[Stephen Williamson]

<conspiracy>

..and where would most people go to complain about the outage? Oh look, whirlpool's offline.

</conspiracy>

From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Skeeve Stevens
Sent: Wednesday, 30 June 2010 07:42
To: ausnog at ausnog.net
Subject: [AusNOG] Outage that costs Millions

Ouch.  Someone's going to lose their jobs.

From: http://www.news.com.au/breaking-news/three-people-have-won-17-million-each-in-oz-lottos-50-million-draw/story-e6frfku0-1225886037533


Meanwhile, angry lotto outlets have lashed Telstra after a fault crashed computers and froze ticket purchases for the jackpot.

Thousands of Victorian punters were knocked back in the busy lunchtime rush when the Tatts computer system was paralysed, the Herald Sun reports.

Frustrated businesses that had put on extra staff said the debacle was expected to cost millions of dollars in lost sales statewide.

Tens of thousands of office workers and home computer users are also believed to have lost high-speed internet when Telstra hardware failed from 1.20pm (AEST). Hospitals, government departments and bank services relying on the telco's data network were also hit.

Werribee Plaza Lotto agency owner Kevin Ung said the system crashed during a critical ticket rush.

"I lost a minimum of 300 customers in 20 minutes," Mr Ung said.

"It's been non-stop all day. And then they just put the brake on it. Bang."

Tatts spokeswoman Bianca Green said the fault had come at the worst possible time.

The Oz Lotto jackpot was the biggest prize on offer since last July's $80 million Powerball draw, which was shared by a Melbourne man and a NSW punter.

Victoria's 750 Tatts agencies resorted to selling pre-printed syndicates during their 1 1/2-hour system meltdown yesterday.

Outlets in Tasmania, the ACT and Northern Territory were also hamstrung.

Telstra spokesman Craig Middleton confirmed some of Telstra's larger customers in Victoria were offline from 45 minutes to 2 1/2 hours. Services were progressively restored from 2.30pm, and all were back on line by 3.45pm.

Some customers could be entitled to compensation, Mr Middleton said.

- With AAP


--
Skeeve Stevens, CEO/Technical Director
eintellego Pty Ltd - The Networking Specialists
skeeve at eintellego.net<mailto:skeeve at eintellego.net> / www.eintellego.net<http://www.eintellego.net>
Phone: 1300 753 383, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
www.linkedin.com/in/skeeve<http://www.linkedin.com/in/skeeve> ; facebook.com/eintellego
--
NOC, NOC, who's there?

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