[AusNOG] Anyone else experiencing high latency, low speeds through internode?

Sun Jul 4 22:52:29 EST 2010

Hey Karl/others,

It is all good... yes some of us have been here for a long long time.... but your are young and already know a lot and will go far (my opinion after meeting Karl)... give you a few more years and you will be teaching us some things.

The off-list direct attacks are normally from people who are too cowardice to comment on list... it happens all the time.... sometimes I think 50% of AusNOG conversations happen off-list.... don't sweat it.

For those who are criticising, at least he is trying to understand what the issue may be, but I do agree, this isn't Whirlpool 2.0 and should never be allowed to become it.  It didn't seem to me he was asking for support, but expressing what he saw as an oddity that kind of turned into it.

Let's all move on. I am sure we have better things to do like bash Conroy about something.

...Skeeve

--
Skeeve Stevens, CEO/Technical Director
eintellego Pty Ltd - The Networking Specialists
skeeve at eintellego.net / www.eintellego.net
Phone: 1300 753 383, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
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NOC, NOC, who's there?

From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Karl Kloppenborg
Sent: Sunday, 4 July 2010 9:43 PM
To: Mark Smith
Cc: ausnog at ausnog.net
Subject: Re: [AusNOG] Anyone else experiencing high latency, low speeds through internode?

Whoa,

Okay guys I get the fucking picture, back off already.

Seriously lets drop this,
I have stated time and time again that I am still learning about this industry, I am young.
A lot of you guys on here have been working in ISP land for about 20 years, I wasn't even born then.
The experience I have had is in routers / switches / bgp / firewalls / voip and general networking.
I have not exactly had the experience you guys have had come last mile services, so someone like me was a bit curious about it because I don't fully understand it all, I have yet to have even worked with a DSLAM or anything close to last mile, the closest I have gotten is working with LNS's

as stated BEFORE I was not looking for "help! my modem is broken!" support, I have read the list charter many times before too, and prior to even posting on AusNOG I put a support ticket in like a good person should to Internode.

I just don't exactly know much about last mile services so I was looking for more guidance than anything.

Maybe I should have worded it differently, I do apologise for that, but AFTER stating that I am not looking for support you guys (not all of you, some gave my some pretty good insight to how this all works) came down with hammers and offlist posted me telling me I am a practical dumbass.

For those who did off list post to me stating I am a dumbass and should be banned, I made a simple fucking mistake, live with it, its not like I trolled the forum and acted like a complete twat for three weeks.

Sorry for wording it wrong, I should have said that I didn't know much about last mile services and what not.

Fucking drop this post.

Sorry.
-Karl.

On 04/07/2010, at 21:26, Mark Smith wrote:

On Sun, 4 Jul 2010 17:48:25 +1000
Karl Kloppenborg <karl at karltec.net<mailto:karl at karltec.net>> wrote:

And its back, same results again,

And the guy (no offence offence to MMC) at internode first level support says I am getting the latency because I am pinging a google US server... come on man I think I would know if I was pinging a US server or not? </rant>

Hrrm that's what originally started me thinking this could be a weird issue the sync just doesn't appear right.

BTW, for all those who are going "EU support is not allowed on AusNOG" I am not ASKING for support, I am not trying HELP.. I am expressing (what I think) is a weird issue.

These types of faults are bread-and-butter faults for operators, and
are usually only of interest to them when they're affecting 100s or
1000s of users. One person complaining about it on an operator mailing
list like this is an annoyance rather than anything else.

If you think it is a weird issue, maybe you don't quite understand the
company you're in and what they do. Would you expect to go to a
mechanic's convention and then say "my car won't start, that's weird."
The reaction would be similar to what you're getting here ...

If you don't want to go through official ISP support, then Whirlpool is
the appropriate place for this sort of issue. Some of the people here
may be willing to help you over there, but that doesn't mean that here
is equal to there.

-----------SNIP----------------
Hi Karl,

Thank you for your email.

Can you please provide further information as to what is running slow? Are your downloads running slow or are there some websites that are running slow? If they are can you please specify.

Increased latency to Google in the US in and of itself is not going result in problems with your connection.

--------------------------------
I

Cheers!
Karl Kloppenborg

On 04/07/2010, at 17:41, Nathan Brookfield wrote:

10mbit Downstream and 128k Upstream, Am I the only one that thinks that's a little strange?

Kindest Regards,
Nathan Brookfield

Network Operations
The One Provider Group Pty Ltd

Sent from my iPhone

On Jul 4, 2010, at 4:57 PM, "Karl Kloppenborg" <karl at karltec.net<mailto:karl at karltec.net>> wrote:

I have already logged support with them...

Just thought I would like to see what your thoughts were,
Seems a bit strange to just suddenly "Do" this.

Cheers!
Karl Kloppenborg

On 04/07/2010, at 16:52, Scott Howard wrote:

1300 788 233

Internode's customer support is excellent, and (with no offense to MMC!) far better than you're going to get here...

 Scott.

On Sat, Jul 3, 2010 at 11:47 PM, Karl Kloppenborg <karl at karltec.net<mailto:karl at karltec.net>> wrote:
Yeah,
Rebooted three - four times.

Checked all computers on the network (two of them) turned off the other one, plus checked my macbook for transfers happening in the background, nothing out of the normal.

I have also checked the DHCP table for any people who might have hacked and jumping my wifi (Tin foil hats :D )

Nothing out of the ordinary...

Very strange,

DSL Status:    Connected
DSL Modulation Mode:          MultiMode
DSL Path Mode:        Interleaved
Downstream Rate:      9888 kbps
Upstream Rate:           128 kbps
Downstream Margin:   9 db
Upstream Margin:       11 db
Downstream Line Attenuation: 25 db
Upstream Line Attenuation:     7.5 db
Downstream Transmit Power: 10 db
Upstream Transmit Power:      19 db
PVC Connection
Encapsulation: RFC 2516 PPPoE
Multiplexing:   LLC
Qos:   UBR
Pcr Rate:        0
Scr Rate:        0
Autodetect:     Enable
VPI:   8
VCI:   35
Enable:           Yes
PVC Status:    Up

Cheers!
Karl Kloppenborg

On 04/07/2010, at 16:43, Matthew Moyle-Croft wrote:

You're seeing 700ms+ on the first hop.

I'd suggest checking if you're transferring a lot of stuff and/or just try rebooting your ADSL modem/router.

MMC

On 04/07/2010, at 4:10 PM, Karl Kloppenborg wrote:

Hey Matthew,

You are right, how very noob of me to :P

karl:~ karl$ traceroute google.com<http://google.com>
traceroute to google.com<http://google.com> (66.102.11.104), 64 hops max, 52 byte packets
1  192.168.1.1 (192.168.1.1)  4.504 ms  1.418 ms  1.175 ms
2  lns20.syd7.internode.on.net (150.101.199.219)  981.656 ms  716.172 ms  818.604 ms
3  te3-3.cor2.syd7.internode.on.net (150.101.195.13)  743.925 ms  688.767 ms  136.491 ms
4  gi6-0-0-145.bdr1.syd6.internode.on.net (150.101.195.245)  142.577 ms  232.041 ms  921.565 ms
5  gw.google.com<http://gw.google.com> (150.101.225.34)  1126.228 ms  920.613 ms  819.387 ms
6  66.249.95.232 (66.249.95.232)  409.420 ms  408.016 ms  718.100 ms
7  64.233.174.242 (64.233.174.242)  716.887 ms  939.990 ms  1228.640 ms
8  syd01s01-in-f104.1e100.net<http://syd01s01-in-f104.1e100.net> (66.102.11.104)  627.500 ms  907.453 ms  432.102 ms
karl:~ karl$

Cheers!
Karl Kloppenborg

On 04/07/2010, at 16:38, Matthew Moyle-Croft wrote:

Karl,
I have no idea where you are.  If you're having an issue then at least a traceroute would be good as we terminate DSL in 13 sites in Australia, so even narrowing that down, especially with 9 IXes we peer at in Australia plus significant private peering, it's a bit tricky.

MMC

On 04/07/2010, at 3:55 PM, Karl Kloppenborg wrote:

Sorry didn't mean to use it as a support channel, was more asking if it is indeed related to the PIPE post.

:)

Cheers!
Karl Kloppenborg

On 04/07/2010, at 16:22, Matthew Moyle-Croft wrote:

Karl,
Thanks for all the detail,

I suggest you contact https://secure.internode.on.net/contact/online/#support

MMC

On 04/07/2010, at 3:34 PM, Karl Kloppenborg wrote:

Noggers,

Seems I am getting really poor speeds on Internode residential plus some pretty big latency issues for google

karl:~ karl$ ping google.com<http://google.com>
PING google.com<http://google.com> (66.102.11.104): 56 data bytes
64 bytes from 66.102.11.104: icmp_seq=0 ttl=57 time=297.618 ms
64 bytes from 66.102.11.104: icmp_seq=1 ttl=57 time=136.979 ms
64 bytes from 66.102.11.104: icmp_seq=2 ttl=57 time=182.588 ms
64 bytes from 66.102.11.104: icmp_seq=3 ttl=57 time=240.112 ms
^C

I might just be reiterating over the PIPE issue though?

Cheers!
Karl Kloppenborg

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