[AusNOG] SnapGear/Secure Computing/McAfee UTM SME550 Help

[Skeeve Stevens]

Thanks Sean.

It was pointed out by a quick response (especially for a Sunday!) ausnogger than I didn't need a product/serial etc, to be able to register and get access to the downloads.

...Skeeve

--
Skeeve Stevens, CEO/Technical Director
eintellego Pty Ltd - The Networking Specialists
skeeve at eintellego.net / www.eintellego.net
Phone: 1300 753 383, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
www.linkedin.com/in/skeeve ; facebook.com/eintellego
--
NOC, NOC, who's there?

From: Sean K. Finn [mailto:sean.finn at ozservers.com.au]
Sent: Sunday, 20 September 2009 6:49 PM
To: Skeeve Stevens; 'ausnog at ausnog.net'
Subject: RE: SnapGear/Secure Computing/McAfee UTM SME550 Help

Hi Skeeve,

Give the local McAffee Reps, which used to be snapgear:

Company:

McAfee Australia Pty Limited

Address:

825 Stanley Street
Woolloongabba QLD 4102 <http://maps.google.com/maps?f=q&hl=en&geocode=&q=825+Stanley+Street%2C+Woolloongabba%2C+QLD>

Country:

Australia

Phone:

+61734352810


They are fairly helpful every time I've called and might be able to plug you into the right contact.

They are around the corner from where we are currently and have been helpful every time I've dropped in over the years for Snapgear devices.

-Sean.

From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Skeeve Stevens
Sent: Sunday, 20 September 2009 6:44 PM
To: ausnog at ausnog.net
Subject: [AusNOG] SnapGear/Secure Computing/McAfee UTM SME550 Help

Hey all,

We've got a new customer who has no login details for a SnapGear SME550 and we have no other details about the device - boxes/paperwork etc.

We need to 'recover' access to the unit, which the support pages support is possible.

But... at http://www.securecomputing.com/index.cfm?skey=1597

It says you need to have registered your product, etc etc to be able to download the recovery image.  We obviously have no documentation/login/etc for this.

Does anyone have the files, or a login to be able to get us:

1) The recovery image for the SME550, and
2) the Netflash version 2.0.0 (for all snapgears) from the recovery images section

Thanks muchly for you assistance.

--
Skeeve Stevens, CEO/Technical Director
eintellego Pty Ltd - The Networking Specialists
skeeve at eintellego.net / www.eintellego.net
Phone: 1300 753 383, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
www.linkedin.com/in/skeeve ; facebook.com/eintellego
--
NOC, NOC, who's there?

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