[AusNOG] SnapGear/Secure Computing/McAfee UTM SME550 Help

[Skeeve Stevens]

Hey all,

We've got a new customer who has no login details for a SnapGear SME550 and we have no other details about the device - boxes/paperwork etc.

We need to 'recover' access to the unit, which the support pages support is possible.

But... at http://www.securecomputing.com/index.cfm?skey=1597

It says you need to have registered your product, etc etc to be able to download the recovery image.  We obviously have no documentation/login/etc for this.

Does anyone have the files, or a login to be able to get us:

1) The recovery image for the SME550, and
2) the Netflash version 2.0.0 (for all snapgears) from the recovery images section

Thanks muchly for you assistance.

--
Skeeve Stevens, CEO/Technical Director
eintellego Pty Ltd - The Networking Specialists
skeeve at eintellego.net / www.eintellego.net
Phone: 1300 753 383, Fax: (+612) 8572 9954
Cell +61 (0)414 753 383 / skype://skeeve
www.linkedin.com/in/skeeve ; facebook.com/eintellego
--
NOC, NOC, who's there?

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