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<p class=MsoNormal><span style='color:#002060'>Hey all,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>We’ve got a new customer
who has no login details for a SnapGear SME550 and we have no other details
about the device – boxes/paperwork etc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>We need to ‘recover’
access to the unit, which the support pages support is possible.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>But... at <a
href="http://www.securecomputing.com/index.cfm?skey=1597">http://www.securecomputing.com/index.cfm?skey=1597</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>It says you need to have
registered your product, etc etc to be able to download the recovery image.
We obviously have no documentation/login/etc for this.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>Does anyone have the files, or a
login to be able to get us: <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>1) The recovery image for the
SME550, and <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>2) the Netflash version 2.0.0
(for all snapgears) from the recovery images section<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#002060'>Thanks muchly for you
assistance.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Skeeve Stevens,
CEO/Technical Director<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego Pty
Ltd - The Networking Specialists<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>skeeve@eintellego.net
/ www.eintellego.net<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Phone: 1300 753
383, Fax: (+612) 8572 9954<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Cell +61 (0)414
753 383 / skype://skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>www.linkedin.com/in/skeeve
; facebook.com/eintellego<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>NOC, NOC, who's
there?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;color:#002060'>Disclaimer:
Limits of Liability and Disclaimer: This message is for the named person's use
only. It may contain sensitive and private proprietary or legally privileged
information. You must not, directly or indirectly, use, disclose, distribute,
print, or copy any part of this message if you are not the intended recipient.
eintellego Pty Ltd and each legal entity in the Tefilah Pty Ltd group of
companies reserve the right to monitor all e-mail communications through its
networks. Any views expressed in this message are those of the individual
sender, except where the message states otherwise and the sender is authorised
to state them to be the views of any such entity. Any reference to costs, fee
quotations, contractual transactions and variations to contract terms is
subject to separate confirmation in writing signed by an authorised
representative of eintellego. Whilst all efforts are made to safeguard inbound
and outbound e-mails, we cannot guarantee that attachments are virus-free or
compatible with your systems and do not accept any liability in respect of
viruses or computer problems experienced.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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