[AusNOG] Telstra industrial action - was anyone here affected forbusiness grade services?

[Darren Moss]

Hi PG,

Yes, we have secondary connections and multi-homed routers, however the data charges in failover mode hurt.

What annoys me is when Telstra don't bother responding until Tuesday for an issue with SLA support logged Friday.

Then when they finally do respond, it's oh well all fixed now.

Grrrrr.



Regards,



Darren Moss
General Manager, Director

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-----Original Message-----
From: Phillip Grasso <phillip.grasso at gmail.com>

Date: Thu, 19 Mar 2009 18:55:56 
To: Darren Moss<Darren.Moss at em3.com.au>
Cc: <ausnog at ausnog.net>
Subject: Re: [AusNOG] Telstra industrial action - was anyone here affected for
	business grade services?


Despite IA or not, probably an idea to think about
alternatives/redundant connectivity if you don't already have it so
your business isn't at the whim of someone else.



On Thu, Mar 19, 2009 at 4:18 PM, Darren Moss <Darren.Moss at em3.com.au> wrote:
> Hi Noggers,
>
> We were affected by the "industrial action" that was taken by Telstra staff,
> effectively preventing 3rd level network support staff from responding to
> outages across our customer networks from last Friday to Monday.
>
> Was anyone here affected by the same issue?
>
> We are planning a discussion with Telstra regarding the downtime and pain,
> suffering, etc.
>
> Interested to hear feedback from people here.
>
> Cheers.
>
> Regards,
>
>
> Darren Moss
> General Manager, Director
> [p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042 999
> [e] Darren.Moss at em3.com.au [w] www.em3.com.au
> [h] www.em3.com.au/TechnicalSupport
>
> Reach me by dialing Extension 105.
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