[AusNOG] Cisco Support & RMA/Replacement Feedback

[Brad Gould]

Perhaps another model ASA could get you by in the meantime?  Even a 
router (2800?) running IOS to bring up the VPN tails so you guys can do 
mail?

Darren's suggestion is a good one.  Get your Account Manager to rattle 
cages.  Cisco might have some ASA's in their Sydney APOC lab or with TAC 
you could get your hands on.

At the very least they could supply you a router and a flock of TAC 
engineers to get whatever cobbled together solution they can come up 
with working.

Brad



Darren Moss wrote:
> Hi Greg,
>  
> I would be ringing my Cisco account manager for an escalation.
> Is there any way you can upgrade the maintenance to include local spares?
>  
> We have 2 core routers in NZ where Cisco maintain spares in Auckland in 
> case of failure.
>  
>  
> Cheers.
> 
> 
> 
> Regards, 
>  
>  
> *Darren Moss**
> *General Manager, Director
> [p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042 999
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> ------------------------------------------------------------------------
> *From:* ausnog-bounces at lists.ausnog.net 
> [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Greg M
> *Sent:* Sunday, 1 March 2009 12:25 AM
> *To:* ausnog at ausnog.net
> *Subject:* [AusNOG] Cisco Support & RMA/Replacement Feedback
> 
> Hi All,
> 
>  
> 
> Does anyone here have any feedback on the Cisco RMA / Replacement process?
> 
> 
> We have a Cisco ASA 5510 device under a 24x7x4 Service Contract, and 
> after the ASA crashed and failed to reboot an RMA was raised on Friday. 
> A new device was shipped from Sydney as there was no Stock in Perth and 
> it arrived at 2pm today.
> 
>  
> 
> Upon unboxing the new unit and powering it on, it came without any IOS 
> on the compact flash card, and when I attempted to push some firmware 
> onto it via TFTP it refused to recognise or read the flash system. I 
> have tried a few more flash cards and still the same result. We have 
> just raised a second RMA for the 5510 and the Engineer at Cisco advised 
> there was no more stock in Australia and they would have to ship some in 
> from overseas which could take 2 days.
> 
>  
> 
> The ASA is our company’s core VPN device for our remote offices in Dubai 
> and Abu Dhabi, and thus they are due to start work tomorrow without 3 
> days of email and access back to our corporate networks (Financials 
> etc). Is this a regular occurrence? If so it makes sense to just have a 
> second device away in storage rather than having to depend on Cisco’s 
> RMA process?
> 
>  
> 
> Thanks,
> 
>  
> 
> Greg
> 
> 
> ------------------------------------------------------------------------
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-- 
Brad Gould, Network Engineer
Internode
PO Box 284, Rundle Mall 5000
Level 3, 132 Grenfell Street, Adelaide 5000
P: 08 8228 2999  F: 08 8235 6999
bradley at internode.com.au; http://www.internode.on.net/