[AusNOG] Equinix Outage

[Rick Jones]

I guess I have to agree.  You go to a data centre to remove these
headaches from your daily life.  If we lose mains power, the UPS takes
the load whilst the generators start up.  It should be seamless to the
occupier.  Our Melbourne DC has delivered 7 nines of reliability with
just 8 seconds of downtime in 11 years.

As an owner of two data centres, with a third on the way, I can tell you
that sometimes things happen that shouldn't - and sometimes you only
find out that something is wrong when the stars align the wrong way - it
really DID work on paper - honest!  Most of the times, the redundant
systems keeps these events out of this forum and the customer remains
blissfully aware (without having to cut firewood).

EQX is a great facility and I'm sure that they are shaking down this
issue and will figure out how to avoid it in the future.  

Best Regards,
 
Rick Jones 
Chief Technology Officer
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Enterprise Data Corporation 
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-----Original Message-----
From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Matt Carter
Sent: Friday, 3 July 2009 10:46 AM
To: 'ausnog at ausnog.net'
Subject: Re: [AusNOG] Equinix Outage

Coming in a bit late on this one, had yesterday off and was in the front
paddock chopping firewood - sometimes it's nice to be blissfully unaware
;)

It's interesting to see the mixed opinions varying from 'numerous
outages' to the 'first issue'. We ourselves have experienced some
previous issues and for this reason have A + B power feeds and ATS at EQ
Mascot.

What doesn't make sense to me is why any "state-wide power issue" could
be touted as a reason for loss of supply inside the DC anyway. Why are
we "undergoing controlled switching to backup generators" ? What
happened to UPS + backup generators and automatic switching?? Why are
the generators being started up manually in the first place??

To me there is no extenuating circumstances, act of god or anything of
the like, its just a simple case of our DC lost power and the only
reason we can come up with is that the energy retailer is giving us a
dodgy supply ?!? Doesn't seem to add up - isn't that the reason you go
to a DC !?

It's also interesting that its cited the outage affected only the meet
me room and "some customer racks" - I've yet to hear of anyone who has a
rack that didn't experience power loss yesterday?

--matt


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