[AusNOG] Telstra routing issues

[Darren Moss]

So wrong, but so true.

We have about 60 BB connections and most work well.

Its when things go wrong that there is no process for escalation - except to write nasty letters to Telstra management.

I don't like doing it but when my customers are losing money so are we.

Once the right people are on the job they actually are pretty good at getting the job done.

DM


Regards,



Darren Moss
General Manager, Director

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-----Original Message-----
From: John Lindsay <jlindsay at internode.com.au>

Date: Sat, 4 Apr 2009 12:41:49 
To: <ausnog at ausnog.net>
Subject: Re: [AusNOG] Telstra routing issues


Imagine how hard they would be to compete with if they were competent?

You only have to answer the phone with a human to beat them for
business grade service.

jsl


On 04/04/2009, at 9:39 AM, Darren Moss wrote:

> Hi Paul,
>
> We often see these issues, in particular from Telstra BB to Telstra
> BB.
>
> All you can do is log a call - 1800 066 594.
>
> It's depressing, but the only way.
>
> We currently have a customer who has been off the air in Melbourne
> for 28 hours @ 10am Sat... On an SLA business grade service.
>
> Customer is losing money and the Telstra tech is not responding.
>
>
> Regards,
>
>
> Darren Moss
> General Manager, Director
> [p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042 999
> [e] Darren.Moss at em3.com.au [w] www.em3.com.au
> [h] www.em3.com.au/TechnicalSupport
>
> Reach me by dialing Extension 105.
>
> em3 People and Technology | Managed Technology Experts
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>
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> -----Original Message-----
> From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net
> ] On Behalf Of Paul Foote
> Sent: 2009-04-03 6:06 pm
> To: ausnog at ausnog.net
> Subject: [AusNOG] Telstra routing issues
>
> Hi Noggers,
>
> Is anybody else experiencing intermittent routing issues with
> Telstra (Bigpond+internet direct) today?
>
> Cheers,
>
> Paul Foote <pfoote at gmail.com>
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