[AusNOG] Telstra contacting ex-ADSL customers - illegal?

[Ross Wheeler]

On Tue, 28 Sep 2021, mike at ozonline.com.au wrote:

> Hi All,
>
> One of our customers who was formerly with Telstra ADSL
> who transferred to NBN FTTC with us
> received the following email from Telstra's "TBB Broken Bundles" Team.

When ADSL was first being rolled out in our area, telstra were datamining 
their customers calls and directly targeting people who were dialing any 
of my companies modem pool numbers.

A telstra official confirmed this was happening, and was of the view that 
it was not only legal, but entirely ethical. That those "call records" 
were "telstras to do with what they liked".

As a company, I've seen little evidence their ethics have changed.

By contrast, some individuals within the company are amongst the best 
people you'd hope to meet anywhere.