[AusNOG] Telstra security contact number

Rhys Cuff (Speedweb Internet) rhys at team.speedweb.com.au
Sun Jan 24 16:53:57 EST 2021

I have seen this before.
Telstra shop can burn you new sim's even if they protest.

I "think" the number is not ported, just a new sim burned by accessing the Telstra portal that has been compromised.


-----Original Message-----
From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Ross Marston
Sent: Saturday, 23 January 2021 12:36 PM
To: <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
Subject: [AusNOG] Telstra security contact number

Could anyone please point me to a live telephone contact number for Telstra for security reporting please.  I have a client that has had their mobile number ported ted to another SIM, and their bigpond email taken over by a malicious third party, resulting in the bank accounts being drained.
We're addressing the bank and other concerns but are not able to contact anyone in Telstra to remediate the issue.
We have tried local Telstra shop (apparently Telstra internal systems have been down all day) 132200, 132999, 12511, and a 03 number we found on google search, all to no avail.
A real person that could help urgently would be greatly appreciated.

Kind regards
Ross Marston

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