[AusNOG] auDA help

TWIG Security support at twig.com.au
Thu Jul 30 19:43:51 EST 2020

Good luck Greg!
The "Support" for AUDA seems to be a answering service only from my 
experience calling them today.  Take a message and maybe pass it on to 
Afilias support.

I have been trying to get Telstra, WebCentral and AUDA propagation 
problem sorted to no avail either.

Tomorrow if no luck I am registering a new domain for my client.



On 30/07/2020 7:26 pm, Greg M wrote:
> Hi Noggers,
> Wondering if anyone a contact at AUDA or Godaddy who can assist with a 
> domain issue.
> History:
>   * Jun 30, Godaddy advises the domain has a de-registered ABN/ACN
>     associated to it.
>   * Jul 6 – Stat dec, Updated ABN/ASIC details sent to Godaddy
>   * Jul 8 – Godaddy update the domain details (change visible via
>     whois) even requiring a 2 year upfront “payment”  to renew it as
>     part of the “update”
>   * Jul 30 – The .com.au/.net.au domains suddenly cease working with
>     an email from Goddady advising we did not respond in 30 days since
>     the original email and that the domain is now cancelled.
> We have contacted them today, twice and of course we are unable to 
> speak to anyone there who “handles these specific requests” – and have 
> been advised by Customer Service it will take “auDA weeks to months” 
> to process our support request.
> Seriously?
> Any help is appreciated as the business has been crippled by this, as 
> their CRM/practise software is all linked to their website/domain with 
> complex Azure/O365 integrations that no longer function.
> Cheers,
> Greg
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog

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