[AusNOG] TPG Retail access to TPG/AAPT Wholesale Issues
cameron.murray at gmail.com
Mon Nov 21 11:27:44 EST 2016
I thought I would give an update on this.
Nothing has changed and either party is willing to confirm the issue has
been fixed or put pen to paper saying it won't happen again. I don't
understand how hard this is, Sitting stuck in the middle of a 90 site churn
with the customer running two networks due to Retail having the ability to
cancel a wholesale product!
On Tue, Oct 11, 2016 at 8:02 AM, John Lindsay <johnslindsay at mac.com> wrote:
> Write a note to the ACCC Enforcement branch.
> Smells like anticompetitive conduct or failure to comply with Wholesale
> Access Obligations.
> Three or four examples will get them moving.
> John Lindsay
> > On 11 Oct. 2016, at 7:51 am, Cameron Murray <cameron.murray at gmail.com>
> > Guys.
> > We have been battling an issue along with our provider for some time now
> when churning TPG retail connections to TPG/AAPT Wholesale. The issue arose
> after we noticed that the customer was still being billed for their old TPG
> retail product long after they have churned away.
> > The customer did what the customer thought was best and requested they
> be cancelled due obvious churn away. The issue is that TPG Retail is
> dropping the codes when they cancel the services in their system for the
> Wholesale tails.
> > Has anyone come across this and had a happy resolution because all we
> have currently is a "We can try put the codes back on however it may be 3
> -5 WD"
> > Cheers
> > Cameron
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