[AusNOG] Vocus Melbourne Outage

[Mark ZZZ Smith]

----- Original Message -----
> From: Daniel <daniel at dwatson.me>
> To: 'Mark ZZZ Smith' <markzzzsmith at yahoo.com.au>; ausnog at lists.ausnog.net
> Cc: 
> Sent: Thursday, 8 January 2015, 9:18
> Subject: RE: [AusNOG] Vocus Melbourne Outage
> 
> Mark,
> 
> How wrong you are mate, I had it reported to me on good authority from at least 
> 3 other carrier's / providers on-list that it was a Vocus fault, 
> 

So where was that in your first email?

> Simply trying to see if anyone else was affected, or if it simply was ONE 
> carrier in the middle
> 
> D.
> 
> 
> 
> 
> -----Original Message-----
> From: Mark ZZZ Smith [mailto:markzzzsmith at yahoo.com.au] 
> Sent: Thursday, 8 January 2015 8:43 AM
> To: Daniel; ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Vocus Melbourne Outage
> 
> 
> 
> So this email reads to me like your first action after discovering an apparent 
> fault *inside* the TPG network was to bother 2000+ AusNOG subscribers with a 
> traceroute output that doesn't even demonstrate that Vocus are involved.
> 
> If this is the case, then you should be doing a lot more troubleshooting if you 
> send out an "is it up" email to the mailing list. 
> 
> TPG are your upstream provider, so you should first be lodging a fault with them 
> and letting them sort out what the fault with their network is (whether it is 
> their own gear or somebody else's service).
> 
> If you did contact TPG before sending this email, you still really shouldn't 
> be bothering this list as you just need to wait until TPG get it fixed (and 
> perhaps spend time investigating redundant connectivity if they're taking 
> too long.)
> 
> People need to remember that this list isn't the first point of contact for 
> solving trivial faults (and in the networks that are operated by many people on 
> this list, a broken link is a trivial fault).
> 
> I'll assume you haven't read the new charter; it includes both good and 
> (very) bad examples of fault emails, and your's is pretty close to the bad 
> one:
> 
> 
> GOOD:
> 
> 
> Hi,
> 
> We are seeing problems with packets to ISP X disappearing into the ether at 
> A.B.C.D, but only when traversing ISP Y and ISP Z.
> This only happens on the waxing moon from a random set of IP addresses.
> 
> Has anyone else seen this problem? How did you resolve it?
> We have not been able to get in touch with either ISP Y or ISP Z through the 
> normal channels and I'm not sure they are aware of it.
> 
> S. Marty,
> AweSome Nets Limited
> 
> 
> 
> VERY BAD:
> 
> Can someone from ISP X please contact me off list. You are broken.
> 
> A. Dolt,
> Dolt Network Services Pty Ltd
> 
> 
> 
> 
>> ________________________________
>>  From: Daniel <daniel at dwatson.me>
>> To: ausnog at lists.ausnog.net
>> Sent: Wednesday, 7 January 2015, 22:50
>> Subject: [AusNOG] Vocus Melbourne Outage
>> 
>> 
>> 
>> Gday Noggers
>> 
>> Anybody else having issues with Vocus in Melbourne?
>> 
>> C:\Users\danie_000>tracert 103.18.204.2
>> 
>> Tracing route to 2-204-18-103.static.glovine.com.au [103.18.204.2] over 
>> a maximum of 30 hops:
>> 
>>   1    <1 ms    <1 ms    <1 ms  192-168-1-1.tpgi.com.au 
> [192.168.1.1]
>>   2    30 ms    30 ms    30 ms  10.20.20.196
>>   3    32 ms    37 ms    30 ms  nme-sot-dry-agr1-Te1-6.tpgi.com.au 
> [202.7.173.14
>> 1]
>>   4    32 ms    31 ms    62 ms  nme-sot-dry-crt2-Te0-1-0-5.tpgi.com.au 
> [203.29.1
>> 40.189]
>>   5    42 ms    42 ms    43 ms  203-219-106-237.tpgi.com.au 
> [203.219.106.237]
>>   6    42 ms    43 ms    42 ms  syd-gls-har-int1-be-20.tpgi.com.au 
> [203.29.129.1
>> 95]
>>   7     *        *        *     Request timed out.
>>   8     *        *        *     Request timed out.
>>   9     *        *        *     Request timed out.
>> 10     *        *        *     Request timed out.
>> 11     *        *        *     Request timed out.
>> 12     *        *        *     Request timed out.
>> 13     *        *        *     Request timed out.
>> 14     *        *        *     Request timed out.
>> 15     *        *        *     Request timed out.
>> 16     *        *        *     Request timed out.
>> 17     *        *        *     Request timed out.
>> 18     *        *        *     Request timed out.
>> 19     *        *        *     Request timed out.
>> 20     *        *        *     Request timed out.
>> 21     *        *        *     Request timed out.
>> 22     *        *        *     Request timed out.
>> 23     *        *        *     Request timed out.
>> 24     *        *        *     Request timed out.
>> 25     *        *        *     Request timed out.
>> 
>> 
>> D.
>> _______________________________________________
>> AusNOG mailing list
>> AusNOG at lists.ausnog.net
>> http://lists.ausnog.net/mailman/listinfo/ausnog
>> 
>> 
>> 
>