[AusNOG] "It's like grandfather's axe"

[Joseph Goldman]

Won't really work, especially these days, the lines are marked as a 
medical emergency line upon ordering. If they are marked with this then 
yes they tend to receive prioritised service, but you can't make the 
claim a year after having the service provisioned just to get it looked 
at quicker.


On 22/11/13 08:42, Christopher Mclean wrote:
>
> I had an ex Telstra tech tell me that when you have those problems you 
> just mention that there is a person with a dodgy medical condition 
> that requires emergency phone access they then begin to sit up and 
> take much more notice.
>
> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of 
> *Giles Pollock
> *Sent:* Thursday, November 21, 2013 11:48 PM
> *To:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] "It's like grandfather's axe"
>
> Had the same issue with copper myself. Rain, line drops out, by the 
> time they look at it the problem has dried out and they try to say it 
> doesn't exist. I ended up deliberately calling them on one of my other 
> good lines and piping the sound of the other line to the poor rep (not 
> sure if their ears recovered or not) who managed to get a tech to 
> properly diagnose and repair the poor joints.
>
> That was hard, but try convincing Telstra that you have two separate 
> lead-ins for the same phone line on the same property (so two literal 
> 'first sockets'), and that one isn't working properly... They just 
> didn't want to believe me...
>
> On Thu, Nov 21, 2013 at 10:05 AM, Tony <td_miles at yahoo.com 
> <mailto:td_miles at yahoo.com>> wrote:
>
>     So here is the response I got from carrier from the ticket I
>     logged last night:
>
>     Service is currently showing up for over 2 days
>
>     Please advise if packet loss is still occurring as service seems to be stable
>     We can leave case on hold for 24 hours for monitoring
>     Fault will need to be logged to Telstra when issue is occurring.
>     If service is working fine currently, it may be hard for tech to know where the issue is
>
>     Case is on hold for 24 hours for monitoring
>
>
>     There is no packet loss right now (apart from the continual 0.4%)
>     and so I have no recourse based on the above ?
>
>     I did send them the graph of packet loss, but they either didn't
>     get it, or ignored it.
>
>     ------------------------------------------------------------------------
>
>     *From:*Damien Gardner Jnr <rendrag at rendrag.net
>     <mailto:rendrag at rendrag.net>>
>     *To:* Tony <td_miles at yahoo.com <mailto:td_miles at yahoo.com>>;
>     "ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>"
>     <ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>>
>     *Sent:* Thursday, 21 November 2013 6:50 AM
>
>
>     *Subject:* Re: [AusNOG] "It's like grandfather's axe"
>
>     On 20/11/2013 7:58 PM, Tony wrote:
>
>         No, I haven't reported it to the carrier for a while. I think
>         I did at one point in the past and the result was it went to
>         the testing team queue, sat there for 2 days until someone got
>         around to looking at it at which point the service had righted
>         itself and job was closed with "no fault found".
>
>     Now here's the interesting question..  Did the service actually
>     'right itself', OR did the line testing resolve the problem?  A
>     house we lived in a few years ago, our ADSL sync would drop from
>     9mbps to 4-5mbps like clockwork, if we had more than three hours
>     of continuous rain.  A call to telstra saying there was crackling
>     on the line, and 5 minutes on hold while they ran a line test, and
>     voila, the crackle was gone and a retrain on the modem and it'd be
>     back up to 9mbps.
>
>     -- 
>
>     Damien Gardner Jnr
>
>     VK2TDG/VK2DGJ. Dip EE. GradIEAust
>
>     rendrag at rendrag.net  <mailto:rendrag at rendrag.net>  -http://www.rendrag.net/
>
>     --
>
>     We rode on the winds of the rising storm,
>
>       We ran to the sounds of thunder.
>
>     We danced among the lightning bolts,
>
>       and tore the world asunder
>
>
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>
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