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Won't really work, especially these days, the lines are marked as a
medical emergency line upon ordering. If they are marked with this
then yes they tend to receive prioritised service, but you can't
make the claim a year after having the service provisioned just to
get it looked at quicker.<br>
<br>
<br>
<div class="moz-cite-prefix">On 22/11/13 08:42, Christopher Mclean
wrote:<br>
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
had an ex Telstra tech tell me that when you have those
problems you just mention that there is a person with a
dodgy medical condition that requires emergency phone access
they then begin to sit up and take much more notice. <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">
AusNOG [<a class="moz-txt-link-freetext" href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>] <b>On
Behalf Of </b>Giles Pollock<br>
<b>Sent:</b> Thursday, November 21, 2013 11:48 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] "It's like grandfather's axe"<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Had the same issue with copper myself.
Rain, line drops out, by the time they look at it the
problem has dried out and they try to say it doesn't exist.
I ended up deliberately calling them on one of my other good
lines and piping the sound of the other line to the poor rep
(not sure if their ears recovered or not) who managed to get
a tech to properly diagnose and repair the poor joints.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">That was hard, but try convincing
Telstra that you have two separate lead-ins for the same
phone line on the same property (so two literal 'first
sockets'), and that one isn't working properly... They
just didn't want to believe me...<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Nov 21, 2013 at 10:05 AM, Tony
<<a moz-do-not-send="true"
href="mailto:td_miles@yahoo.com" target="_blank">td_miles@yahoo.com</a>>
wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-family:"Helvetica","sans-serif"">So here
is the response I got from carrier from the ticket
I logged last night:<br>
<br>
<o:p></o:p></span></p>
<pre>Service is currently showing up for over 2 days
<o:p></o:p></pre>
<pre>Please advise if packet loss is still occurring as service seems to be stable
We can leave case on hold for 24 hours for monitoring
Fault will need to be logged to Telstra when issue is occurring.
If service is working fine currently, it may be hard for tech to know where the issue is
<o:p></o:p></pre>
<pre>
Case is on hold for 24 hours for monitoring<o:p></o:p></pre>
<p class="MsoNormal"><span
style="font-family:"Helvetica","sans-serif""><br>
There is no packet loss right now (apart from the
continual 0.4%) and so I have no recourse based on
the above ?<br>
<br>
I did send them the graph of packet loss, but they
either didn't get it, or ignored it.<o:p></o:p></span></p>
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<p class="MsoNormal"><span
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<p class="MsoNormal"><span
style="font-family:"Helvetica","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span
style="font-family:"Arial","sans-serif"">From:</span></b><span
style="font-family:"Arial","sans-serif""> Damien
Gardner Jnr <<a moz-do-not-send="true"
href="mailto:rendrag@rendrag.net"
target="_blank">rendrag@rendrag.net</a>><br>
<b>To:</b> Tony <<a
moz-do-not-send="true"
href="mailto:td_miles@yahoo.com"
target="_blank">td_miles@yahoo.com</a>>;
"<a moz-do-not-send="true"
href="mailto:ausnog@lists.ausnog.net"
target="_blank">ausnog@lists.ausnog.net</a>"
<<a moz-do-not-send="true"
href="mailto:ausnog@lists.ausnog.net"
target="_blank">ausnog@lists.ausnog.net</a>>
<br>
<b>Sent:</b> Thursday, 21 November 2013
6:50 AM<o:p></o:p></span></p>
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<p class="MsoNormal"><span
style="font-family:"Arial","sans-serif""><br>
<b>Subject:</b> Re: [AusNOG] "It's like
grandfather's axe"<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">On 20/11/2013
7:58 PM, Tony wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span
style="font-family:"Helvetica","sans-serif"">No,
I haven't reported it to the
carrier for a while. I think I
did at one point in the past
and the result was it went to
the testing team queue, sat
there for 2 days until someone
got around to looking at it at
which point the service had
righted itself and job was
closed with "no fault found".<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-family:"Helvetica","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal">Now here's the
interesting question.. Did the
service actually 'right itself', OR
did the line testing resolve the
problem? A house we lived in a few
years ago, our ADSL sync would drop
from 9mbps to 4-5mbps like clockwork,
if we had more than three hours of
continuous rain. A call to telstra
saying there was crackling on the
line, and 5 minutes on hold while they
ran a line test, and voila, the
crackle was gone and a retrain on the
modem and it'd be back up to 9mbps.<o:p></o:p></p>
<pre>-- <o:p></o:p></pre>
<pre>Damien Gardner Jnr<o:p></o:p></pre>
<pre>VK2TDG/VK2DGJ. Dip EE. GradIEAust<o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="mailto:rendrag@rendrag.net" target="_blank">rendrag@rendrag.net</a> - <a moz-do-not-send="true" href="http://www.rendrag.net/" target="_blank">http://www.rendrag.net/</a><o:p></o:p></pre>
<pre>--<o:p></o:p></pre>
<pre>We rode on the winds of the rising storm,<o:p></o:p></pre>
<pre> We ran to the sounds of thunder.<o:p></o:p></pre>
<pre>We danced among the lightning bolts,<o:p></o:p></pre>
<pre> and tore the world asunder<o:p></o:p></pre>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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<p class="MsoNormal"><o:p> </o:p></p>
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