[AusNOG] LGA11 - Hurricane Update

Joshua D'Alton joshua at railgun.com.au
Tue Oct 30 16:03:50 EST 2012

 Hurricane Update: LGA11

  Dear Customer,


Please be advised that Internap's LGA11 facility is experiencing
significant flooding in the sub-basement of the 75 Broad Street
building as a result of Hurricane Sandy. The flooding has submerged
and destroyed the site's diesel pumps and is preventing fuel from
being pumped to the generators on the mezzanine level. The available
fuel reserves on the mezzanine level are estimated to support customer
loads for approximately 5-7 hours. Once this fuel supply has been
exhausted the generator will no longer be able to sustain operation
and critical customer power loads will be lost. We urge all Internap
customers to take necessary remote action, if shutting down equipment
in a more graceful fashion is possible before the outage occurs.

The building itself is being evacuated and no remote hands support
will be available to assist in any equipment shutdown. Life safety is
our number one priority and we are making plans to completely exit the
facility. No customer access to the building is possible at this time
either. Due to the evacuation, Internap will not be able to provide
any exact updates on when the fuel will be exhausted and critical
customers loads lost, but as noted, we believe it will take place in
approximately 5-7 hours from now.

Agile customers are advised to begin shutting down their servers
immediately.  For our Pro-managed customers, the customer support team
will begin shutting down your servers gracefully at 12:30am EST to
avoid damage to your equipment.  For our cloud customers, we will also
being shutting down the infrastructure at this time.

Internap will continue to work hard to assess the situation and our
recovery plans, and will communicate those plans as soon as possible.
Thank you for your patience and understanding during this crisis.

Information related to Hurricane Sandy can be found

Please email agile-support at internap.com with any questions or issues
regarding this matter.

Best Regards,
Matt Price
Director, Hosting Operations and Support
E: mattp at internap.com
P: 408.501.6285
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