[AusNOG] Vocus Route Issue
anthonycacciola at gmail.com
Fri Nov 9 23:01:14 EST 2012
On Fri, Nov 9, 2012 at 10:16 AM, James Spenceley <james at vocus.com.au> wrote:
> We were operating under a hazard for reduced protection. I've just
> finished on a conference call with SouthernCross who have admitted this
> morning they performed an unauthorised and un-notified software change to
> their wavelength switching platform at Alexandria, this blew up. Shortly
> after this we were able to bring the protection path back into service,
> restoring all services. As I understand it from SouthernCross the software
> upgrade issue is still ongoing at Alexandria, SouthernCross are working
> with the vendor to fix it / rebuild it but currently they are operating on
> a single path.
> A new hazard notification is going out to customers about the lack of
> current protection and continuing issues SX are having at Alexandria.
> We are sorry for the inconvenience caused and I've escalated the lack of
> notification within SX as it is simply unacceptable.
> On 09/11/2012, at 9:25 AM, James Matthews wrote:
> > On Fri, Nov 9, 2012 at 1:24 AM, Rick Carter <rickjcarter at gmail.com>
> >> Southern Cross has had a catastrophic failure at the Alexandria
> >> landing station this morning. We are working with SX on the issue.
> >> We have been able to restore partial service by reinstating old
> >> circuits via NZ. Full restoration is still being worked on.
> > Ouch, not good.
> > I thought Vocus was pulling one submarine leg from Alexandria and
> > another diverse leg from Brookvale?
> > Regards,
> > James
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