<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">Their eSIM transfer process was broken all last week too. Many services, including mine, are still stuck in a “weird state” and therefore can’t be provisioned. No communication, no urgency to find, address, and remediate the root cause and restore impacted customers. Worse still, their support team clearly doesn’t have the capability to be an integrated part of the incident response process anymore. </div><div dir="ltr"><br></div><div dir="ltr">And beyond bad luck if you’re a customer via a provider using the wholesale network as you have absolutely no insight into what’s going on or recourse via the TIO. </div><div dir="ltr"><br></div><div dir="ltr">Disgraceful. </div><div dir="ltr"><br><blockquote type="cite">On 1 Oct 2024, at 10:27, Mitch Kelly <mitchkelly24@gmail.com> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">Unfortunately I've had the same experience recently. (Only last week)<div><br></div><div>Migrating services on to a business account resulted in loss of service for the SIM cards for almost a week. With little to zero help from Call center and Telstra store staff. (One service was an Emergency services number)</div><div>I was eventually told by the staff, the only way to get this resolved sooner is to lodge a TIO complaint.</div><div><br></div><div>The last 12 Months, I dont know what's changed, But their customer service is little to none, with totally clueless staff that use stalling tactics to delay the cases so they meet their KPI's and dont have to deal with you.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Oct 1, 2024 at 8:18 AM Alex Samad <<a href="mailto:alex@samad.com.au">alex@samad.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>I hate telstra sooo much, there customer service is so bad that I'm replying here to say it. If there was another other option run to them.</div><div><br></div><div>In regards to customer support they have to be the absolute worst company ever<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Oct 1, 2024 at 10:03 AM Christopher Hawker <<a href="mailto:chris@thesysadmin.au" target="_blank">chris@thesysadmin.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>
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Hello all,</div>
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We are attempting to have an account with about 250 services (70/30 mobiles to data) migrated from Telstra Business to Enterprise, given the size of the account. Reaching out to Telstra through their normal channels yields little help, as the Business team
refers us to Enterprise yet they tell us we need to speak to Business as we are a Business customer.</div>
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If there is anyone on-list that could possibly help with this change and could reach out to me off-list (even if you have a contact for an Enterprise account manager that we can start a conversation with) it'd be much appreciated.</div>
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Regards,</div>
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Christopher Hawker</div>
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