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<p> They have said there is no issue on the website end.. <br>
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<div class="moz-cite-prefix">On 26/09/2024 14:35, Nathan Brookfield
wrote:<br>
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<blockquote type="cite"
cite="mid:MEYP282MB2520242C70CE706032B7A50EDB6A2@MEYP282MB2520.AUSP282.PROD.OUTLOOK.COM">
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<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US">What do
the backend website owners AXS and Cloudflare have to say,
I’d strongly suggest if your get a white page it’s nothing
to do with the ISP’s you mentioned, also it loads fine here
on all of the networks I manage.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span
style="color:black">From:
</span></b><span style="color:black">AusNOG
<a class="moz-txt-link-rfc2396E" href="mailto:ausnog-bounces@lists.ausnog.net"><ausnog-bounces@lists.ausnog.net></a> on behalf of
TWIG Solutions <a class="moz-txt-link-rfc2396E" href="mailto:sales@twig.com.au"><sales@twig.com.au></a><br>
<b>Date: </b>Thursday, 26 September 2024 at 14:19<br>
<b>To: </b><a class="moz-txt-link-abbreviated" href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a>
<a class="moz-txt-link-rfc2396E" href="mailto:AusNOG@lists.ausnog.net"><AusNOG@lists.ausnog.net></a><br>
<b>Subject: </b>[AusNOG] Curly One<o:p></o:p></span></p>
</div>
<p class="MsoNormal">Afternoon All,<br>
I have an issue with some of my clients, which I
discovered while looking into the issue for 1 client.
After testing from various other geographically and ISP
diverse clients I discovered it's pretty wide spread
issue.<br>
<br>
The issue is that the website below will only display a
blank white page for most clients, definitely ALL
clients (I have tested) using Exetel/Superloop FTTN,
FTTC and select FTTP.<br>
<br>
<a href="https://fanaccount.axs.com.au/"
moz-do-not-send="true">https://fanaccount.axs.com.au/login</a><br>
<br>
Yet some clients, when they view the site on the same
laptop when at home (Telstra), it loads fine and shows a
login page. They come back to the office, and it
wont. My own service when it was FTTC, didnt work, now
I am FTTP it works.<br>
<br>
I did some tracing and discovered that as soon as the
data traverse a certain link, it fails. I passed all
my findings to Exetel/Superloop technical and it's been
now been in hand since 25/6/24 and revived again on
26/8/24 (after the original ticket was closed with no
resolution). Nor they are saying its a website issue,
and they suggested installing a CORs extension on Chrome
as it "fixed" it for them. Not a secure solution, but I
tested extension on 3 clients, still no good, and why
only for some clients??.
<br>
<br>
So again I am waiting for responses, and the initial
client who reported to me is getting very p*ssed off
with the delays. They use the site a lot booking
tickets for their clients etc...<br>
<br>
Traces shown below, I wonder if anyone can test and
advise, perhaps look at the traces you get if it does or
doesn't work, as it seem Exetel/Superloop are stumped.<br>
<br>
<br>
Cheers,<br>
<br>
Mal<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<b><span style="color:#004000">My Service Working</span></b><br>
Service: 1000/50 FTTP <br>
<br>
Tracing route to
fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]<br>
over a maximum of 30 hops:<br>
<br>
1 <1 ms <1 ms <1 ms [redacted]<br>
2 4 ms 3 ms 4 ms [redacted]<br>
3 2 ms 2 ms 2 ms 202.90.206.198<br>
4 3 ms 3 ms * <b><span
style="color:#004000">Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com
[103.200.13.65]</span></b><br>
5 3 ms 4 ms 8 ms 27.122.122.15<br>
6 4 ms 6 ms 3 ms 108.162.247.77<br>
7 3 ms 3 ms 3 ms 172.64.151.20<br>
<br>
<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<b><span style="color:maroon">Client 1 Not Working</span></b><br>
<br>
Tracing route to
fanaccount.axs.com.au.cdn.cloudflare.net
[2606:4700:4400::6812:24ec]<br>
over a maximum of 30 hops:<br>
<br>
1 * * * Request timed out.<br>
2 * * * Request timed out.<br>
3 10 ms 10 ms 10 ms [redacted]<br>
4 * * 11 ms
r0q86sqz1y5z2lmg941.ip6.superloop.au
[2401:d000:3401::31]<br>
5 * 10 ms * <b><span
style="color:maroon">bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co
[2401:d000:10:100::2c1]</span></b><br>
6 32 ms 13 ms 24 ms
q4b0lhjpx7wd2m4dptk.ip6.superloop.au
[2401:d000:3202::12]<br>
7 10 ms 10 ms 10 ms 2400:cb00:26:3::<br>
8 10 ms 10 ms 10 ms
2606:4700:4400::6812:24ec<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<b><br>
Initial Client - <span style="color:maroon">NOT
WORKING</span> </b><br>
<br>
Tracing route to
fanaccount.axs.com.au.cdn.cloudflare.net
[2606:4700:4400::6812:24ec]<br>
over a maximum of 30 hops:<br>
<br>
1 * * * Request timed out.<br>
2 * * * Request timed out.<br>
3 9 ms 9 ms 9 ms 2406:3400:0:1::1<br>
4 * * * Request timed out.<br>
5 9 ms 9 ms * <b><span
style="color:maroon">bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co
[2401:d000:10:100::2c1]</span></b><br>
6 17 ms 24 ms 21 ms
q4b0lhjpx7wd2m4dptk.ip6.superloop.au
[2401:d000:3202::12]<br>
7 10 ms 9 ms 9 ms 2400:cb00:491:3::<br>
8 9 ms 9 ms 9 ms
2606:4700:4400::6812:24ec<br>
<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<br>
<b><span style="color:maroon">Client 2 Not Working</span></b><br>
<br>
Pinging fanaccount.axs.com.au.cdn.cloudflare.net
[172.64.151.20] with 32 bytes of data:<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
<br>
Ping statistics for 172.64.151.20:<br>
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),<br>
Approximate round trip times in milli-seconds:<br>
Minimum = 13ms, Maximum = 13ms, Average = 13ms<br>
<br>
<br>
Tracing route to
fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]<br>
over a maximum of 30 hops:<br>
<br>
1 <1 ms <1 ms <1 ms [redacted]<br>
2 12 ms 12 ms 12 ms [redacted]<br>
3 13 ms 13 ms 13 ms 10.1.23.54 [10.1.23.54]<br>
4 13 ms 13 ms 12 ms
Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com
[116.255.21.108]<br>
5 13 ms * 13 ms <b><span
style="color:maroon">Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com
[103.200.13.70]</span></b><br>
6 13 ms 13 ms 14 ms 27.122.122.15<br>
7 14 ms 13 ms 13 ms 108.162.250.5<br>
8 13 ms 13 ms 13 ms 172.64.151.20<br>
<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<br>
<b><span style="color:maroon">Client 3 Not Working</span></b><br>
<br>
Tracing route to
fanaccount.axs.com.au.cdn.cloudflare.net [104.18.36.236]<br>
over a maximum of 30 hops:<br>
<br>
1 <1 ms <1 ms <1 ms [redacted]<br>
2 1 ms 2 ms 1 ms [redacted]<br>
3 2 ms 2 ms 2 ms 10.1.21.186<br>
4 2 ms 2 ms 1 ms
Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com
[116.255.21.108]<br>
5 2 ms 1 ms 2 ms <b><span
style="color:maroon">Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com
[103.200.13.70]</span></b><br>
6 3 ms 2 ms 5 ms 27.122.122.15<br>
7 3 ms 3 ms 2 ms 108.162.247.83<br>
8 3 ms 2 ms 2 ms 104.18.36.236<o:p></o:p></p>
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