<div dir="auto">Hi<div dir="auto"><br></div><div dir="auto">Yes also having issue renewing about three domains which expire today . It looks like they take your money but don't actually renew them, generally it's not an issue and it's done pretty much instantly.</div><div dir="auto"><br></div><div dir="auto">I do also note that a new registered domain on Friday we changed the name servers and they didnt update.</div><div dir="auto"><br></div><div dir="auto">No response to my ticket yet.</div><div dir="auto"><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 3 Jan 2023, 12:38 pm Matthew Malcolm, <<a href="mailto:matthew@rampant.com.au">matthew@rampant.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Hi All,<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><u></u> <u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">We have seen this a few times recently and are having the issue with another client today<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">They are with WebCentral / Netregistry and the DNS for their CNames is not resolving<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">We can dig the domain is various places but if I open NSLookup againt ns?.<a href="http://netregistry.net" target="_blank" rel="noreferrer">netregistry.net</a> (The delegated name servers) and ask it for the appropriate domain name or record I get
 “Unspecified error” or “Server Failed”<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Apparently this is normal for the DNS servers as there support people told me the issue is not this error on their servers but Microsoft Email system breaking the Autodiscover
 CName<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><u></u> <u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">I was told to move my DNS if this is s timely issue as they are not planning on investigating it. (And they also agreed moving the DNS would fix the issues which was strange for
 me  to hear a support tech say that) <u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Is this just something that we are seeing over and over with various client at WebCentral/Netregistry or do they really have a larger issue<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">There are a few Reddit forums that are complaining about similar issues going back months
<a href="https://www.reddit.com/r/dns/comments/xfpm28/problems_with_webcentralau_netregistrynet/" target="_blank" rel="noreferrer">
Here is one such forum</a> <u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">I am finding it hard to believe that a major Player would allow this type of failure to go on for hours let alone months<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><u></u> <u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Any insight would be great as DNS not doing it’s thing is really<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">If this is something the Client can fix I would love to know what we have overlooked<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><u></u> <u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><u></u> <u></u></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><u></u> <u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="#000001" face="Calibri"><span style="font-size:11.0pt;color:#000001">Regards,</span></font><font size="1" color="white" face="remialcxesans"><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span></font><font size="1" color="white" face="template-xNwyYoSBEeylBygYeA3jJw"><span style="font-size:1.0pt;font-family:template-xNwyYoSBEeylBygYeA3jJw;color:white">​</span></font><font color="#000001"><span style="color:#000001"><br>
Matthew Malcolm<br>
​ <u></u><u></u></span></font></p>
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<p class="MsoNormal"><b><font size="2" color="#17539d" face="Arial"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#17539d;font-weight:bold">MATTHEW MALCOLM<u></u><u></u></span></font></b></p>
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<p class="MsoNormal"><b><font size="2" color="#000001" face="Calibri"><span style="font-size:11.0pt;color:#000001;font-weight:bold">Business Development / Technical Specialist<u></u><u></u></span></font></b></p>
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<p class="MsoNormal"><b><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray;font-weight:bold">, <u></u><u></u></span></font></b></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray">Sophos Certified Architect, Sophos Sales Certified<u></u><u></u></span></font></p>
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<p class="MsoNormal"><b><font size="2" color="#000001" face="Calibri"><span style="font-size:11.0pt;color:#000001;font-weight:bold">Rampant Technology Pty Ltd<u></u><u></u></span></font></b></p>
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<p class="MsoNormal"><font size="2" color="#4b7c53" face="Calibri"><span style="font-size:11.0pt;color:#4b7c53">07 3216 8357<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray"><a href="mailto:matthew@rampant.com.au" target="_blank" rel="noreferrer"><font color="gray"><span style="color:gray;text-decoration:none">matthew@rampant.com.au</span></font></a><u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray"> | <u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray">www.rampant.technology<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray">38 Badminton St<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray">, <u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray">Mt Gravatt East, QLD<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" color="gray" face="Calibri"><span style="font-size:11.0pt;color:gray">4122<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><a href="https://www.facebook.com/rampant.technology.au" target="_blank" rel="noreferrer"><font size="1" color="blue"><span style="font-size:1.0pt;color:blue;text-decoration:none"><img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="m_-3516138816408619272Picture_x0020_2" src="cid:image002.png@01D91F80.CB6CA430"></span></font></a></span></font><font size="1"><span style="font-size:1.0pt"><u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="1" color="#000001" face="Calibri"><span style="font-size:7.5pt;color:#000001">Rampant Technology acknowledges the Yaggera and Turrbal people, the Traditional Custodians of Kaggur‑mabul country on <br>
​which we work and gather as employees. We recognise their continuing connection to land, sea, and community and pay <br>
​respect to the Elders past, present, and emerging.<br>
<br>
DISCLAIMER: This email is for the use of the intended recipient only. If you have received this email in error, please notify <br>
​the sender immediately and then delete the message. If you are not the intended recipient you must not use, disclose, or <br>
​distribute this email without the author's prior permissions. We have taken precautions to minimise the risk of transmitting <br>
​software viruses, but we advise that you carry out your own virus checks on any attachments relating to this message. We <br>
​cannot accept liability for any loss or damage caused by software viruses. Internet email is not a secure ​communication <br>
​medium and we advise that you observe this lack of security when emailing this office. All correspondence and work carried <br>
​out by Rampant staff is done so under the terms and conditions found at https//:www.rampant.technology<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><u></u> <u></u></span></font></p>
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