<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Hi Christo,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>I normally find this is due to a geolocation mismatch. There are numerous different ip-to-geolocation databases, but I normally find IP2Location, Maxmind, and the geoloc field in your whois records are enough.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>You can check the various databases eg from something like <a href="https://whatismyipaddress.com/geolocation-providers">https://whatismyipaddress.com/geolocation-providers</a>.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Hope this helps<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> AusNOG <ausnog-bounces@ausnog.net> <b>On Behalf Of </b>Christo Da Silva<br><b>Sent:</b> Monday, 5 September 2022 10:31 AM<br><b>To:</b> ausnog@ausnog.net<br><b>Subject:</b> [AusNOG] Foxtel Go and Kayo streaming issue<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hi All,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>We are after a contact at Foxtel Go/ Kayo Sports . Our customers are encountering issues streaming video on these platforms and get an error message saying "a vpn or proxy server was detected". Our customers ( over 100 now) have confirmed that there is no vpn turned on and can replicate the issue on native tv apps, mobile apps and browsers. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Has anyone seen this before? Any guidance would be appreciated. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thank you<o:p></o:p></p></div><div><p class=MsoNormal>Christo <o:p></o:p></p></div></div></div></body></html>