[AusNOG] Looking for a senior service desk / L2+ support person

[Elliott Willink]

Doing a quick salary filter on Seek your mid-range salary is 80k & chasing someone with 5+ years experience  sysadmin/AD/Exchange/M365/Cisco/Junos/VoIP/Linux/Hosting.

We had a similar issue tracking down staff but a reality check for us was finding out Australian ISPs were paying close to $80k for L1 business support.

Once we adjusted our expectations we found there were plenty of excellent people out there.

It's hard as a small business to attract good techs, why would someone work for you (MSPs don't have a great rep) when they could make the same working for a big, well known corporate?

As an absolute shot in the dark I'd say you're looking at $120k+ for someone good based on that JD. Anyone who disagrees please send me your resume :)

Elliott
________________________________
From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Rhys Hanrahan <rhys at nexusone.com.au>
Sent: Friday, March 15, 2024 4:12:00 PM
To: ausnog at lists.ausnog.net <ausnog at lists.ausnog.net>
Subject: [AusNOG] Looking for a senior service desk / L2+ support person


Hi All,



Sorry for the noise – just wanted to post this as we’re not having much luck finding the right candidates for a role. I was hoping that some people on this list either might be interested or know someone who might be interested in the role. Of course appreciate any feedback on the job ad too ??



We are looking for someone for a Senior service desk/L2+ role – need to be comfortable acting as an escalation point for help desk and getting involved in Windows desktop support and helping guide the service desk team. Hoping to find someone who has a passion for technology and is quite well rounded across a variety of small business IT areas, and has solid troubleshooting skills and fundamentals.



There is a massive opportunity for increasing your knowledge as we do a lot more than a typical MSP – and of course there’s the ISP and engineering side of things - the person would be interfacing with our engineering team a lot, and there would be future ability to grow into an engineering role, as you’d be exposed to all areas of the business from the start.



The job ad is here: https://www.seek.com.au/job/73897923.  Anyone who is interested is welcome to send an email to myself or to recruitment at fusiontech.com.au<mailto:recruitment at fusiontech.com.au>



Thanks all! Have a great weekend.

Rhys Hanrahan | General Manager / CTO
m: 0414 83 83 43 | e: rhys at nexusone.com.au<mailto:rhys at nexusone.com.au>

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