[AusNOG] Optus downtime chat + affecting SMS verification to Telstra?

[Tom Storey]

If their OOB phone lines or mobile broadband services were on-net they
might as well not have had any to begin with. At a guess they probably were
otherwise they wouldn't have had to send someone to physically stand in
front of a device.

On Wed, 8 Nov 2023, 00:06 Ben Buxton, <bb.ausnog at bb.cactii.net> wrote:

>
>
> On Wed, 8 Nov 2023 at 10:14, DaZZa <dazzagibbs at gmail.com> wrote:
>
>> Yeah, I'd be willing to bet that it's a change which wasn't thoroughly
>> tested before being rolled out, and which had an inadequate backout
>> plan.
>>
>
> Also, "Our on-site technician is actively prioritising establishing a
> console connection.".
>
> I mean come on, it's nearly 2024 and a [major] telco does not have remote
> console access? Whilst I'm
> looking forward to enthusiastically reading the PM, I'll have to book a
> physio appointment in advance due to
> neck strain from all the head shaking it'll likely induce.
>
> BB
>
>
>
>>
>> Interestingly, my Optus mobile actually had a valid connection for a
>> short time - wasn't able to actually DO anything, but was connected to
>> the OPtus network - but it's now gone to "SOS" mode.
>>
>> D
>>
>> On Wed, 8 Nov 2023 at 10:01, John Edwards <jaedwards at gmail.com> wrote:
>> >
>> > The 4am Wednesday morning outage start looks suspiciously like a
>> firmware upgrade window.
>> >
>> > I note that Optus devices where I am are showing "SoS" which indicates
>> the tower is unable to reach the location register, which presumably is on
>> a private network and indicative of a pretty major fault rather than just
>> IP.
>> >
>> > John
>> >
>> >
>> > On Wed, 8 Nov 2023 at 09:10, DaZZa <dazzagibbs at gmail.com> wrote:
>> >>
>> >> The Optus hamster finally died of old age.
>> >>
>> >> I would suggest your SMS issues would be caused by whoever is issuing
>> >> the SMS using Optus - not so much by the Telstra end receiving it.
>> >>
>> >> Anecdotally, Optus enterprise/wholesale appears to be still functional
>> >> - at least my link appears to be working fine - and my BGP
>> >> advertisements are still being seen overseas - seems to be only NBN
>> >> and mobile based services which are busted
>> >>
>> >> D
>> >>
>> >> On Wed, 8 Nov 2023 at 09:27, <francisfides at mailup.net> wrote:
>> >> >
>> >> > Morning all,
>> >> > Hope the chaos isn't too hard on your work/family.
>> >> > I have had trouble with a couple of SMS verifications coming through
>> to me, my Telstra number. Is this related?
>> >> >
>> >> > Any general banter around the downtime would be fine too - looks
>> like it all began at 4.07am AEDT?
>> >> >
>> >> > Cheers
>> >> >
>> >> > --
>> >> >
>> >> >   francisfides at mailup.net
>> >> > _______________________________________________
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>> >>
>> >>
>> >>
>> >> --
>> >> veg·e·tar·i·an:
>> >> Ancient tribal slang for the village idiot who can't hunt, fish or ride
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>>
>>
>> --
>> veg·e·tar·i·an:
>> Ancient tribal slang for the village idiot who can't hunt, fish or ride
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