[AusNOG] Telstra. *tableflip*

[Matthew Mace]

Absolutely pathetic. Took me 7 months to be able to stop a paper bill and be able to pay online.

Happy to take my money, happy to give me an account and services but won’t verify me so I could login to my account.

Instead send me a 190-page long bill each month in the mail. Which even though I didn’t want it was being charged a paper bill charge for as well!!

Slightly happier that it’s not just me. 🤦‍♂️



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________________________________
From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of jared.hirst at serversaustralia.com.au <jared.hirst at serversaustralia.com.au>
Sent: Wednesday, May 31, 2023 4:46:41 PM
To: Ryan Spillane | 360 Consulting <ryan.spillane at 360consulting.com.au>; Matt Perkins <matt at spectrum.com.au>; ausnog at lists.ausnog.net <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Telstra. *tableflip*

Argh I just had a massive fight with them too and want to port away! I couldn’t get into the Telstra Business portal for a similar reason, I needed my TB ID but they had no idea what that was, all I wanted to do was pay my bill and they couldn’t work it out, they only just started forcing you to login to pay too….

Took me just over 4 weeks and countless calls/chats/cases to sort it. The worst part is, they tell you to go to the store, but if you have an account manager on your business services, the store can’t help you!! You go to your account manager and then they just send you to support! Argh!

Business support has gone down hill and their insane amount of new portals they want you to use is just ridiculous! I also have my cranky pants on lol
[Sent from Front]
On May 31, 2023 at 4:28 PM GMT+10 ryan.spillane at 360consulting.com.au<mailto:ryan.spillane at 360consulting.com.au> wrote:


If you were a primary contact on the account then I was able to do it over the phone with them, (was a couple of months ago, but they saw my mobile was listed in another area) sent me the code, I verified and they updated my details

Ryan Spillane | CEO
360 Consulting


-----Original Message-----
From: AusNOG <ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>> On Behalf Of Matt Perkins
Sent: Wednesday, May 31, 2023 4:15 PM
To: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Telstra. *tableflip*

I love that their Business security involves a letter head what is it 1974.  That will fool the fraudster they never will be able to duplicate a letterhead.

Matt


On 31/5/2023 4:08 pm, Rob Thomas wrote:
> Trying to log into our Telstra account and we are greeted with this
> lovely message:
>
> ---
> Two-step verification
> To protect the security of your account, we need to complete an
> additional authentication step. We refer to this as a two-step
> verification.
>
> As we don’t have any contact details listed on your account, we’re
> unable to complete the two-step verification. This means you’ll need
> to visit a Telstra store with a valid ID. You can find our nearest
> store here.
>
> Please remember to bring in a valid form of ID. If you’re a small
> business customer, please bring in a letter/document with your
> business’ letterhead on it.
> ---
>
> I've given Telstra my ID more times than I can possibly count, and
> this is it. I'm done. I can't even download my latest bill to pay them.
>
> So, I guess I'm going to be porting 200 odd mobiles away from them.
> They have succeeded in beating entropy, where it was easier to NOT
> change than it was to change.  Well done Telstra, I guess. Thank you
> for finally convincing me that your incompetence was no longer worth
> tolerating.
>
> Yes, I do have my cranky pants on, how did you tell?
>
> --Rob
>
>
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--
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/* Matt Perkins
         Direct 02 8916 8101     Spectrum Networks Ptd. Ltd.
         Office 1300 133 299     matt at spectrum.com.au<mailto:matt at spectrum.com.au>
         ABN 66 090 112 913      Level 6, 350 George Street Sydney 2000

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