[AusNOG] Vodafone Mobile Contact

[Nathan Brookfield]

If the account isn’t in the person wanting the changes name, can’t be done without a letter of transfer / authority from the account owner although if they know the account number and DOB, they’d be able to port it out which is the easier solution.

On 4 May 2023, at 08:37, Christopher Hawker <chris at thesysadmin.dev> wrote:


Hello all,

Slightly off-topic (apologies in advance), however normal channels are stonewalling. I need to reach out to a Vodafone contact who could possibly assist with a change of ownership on a mobile service. We're trying to separate two mobile services with devices on MROs because the couple separated due to a volatile relationship, and three different Vodafone stores have all said "it can't be done" even though they can prove that they've been the one maintaining the mobile service since it was originally activated.

Thanks,
CH
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