[AusNOG] Telstra. tableflip

Wed Jun 7 12:06:06 AEST 2023

Ever since we moved our 1400 odd services across to
https://www.mobilenetwork.com.au/ I have since never had to deal with
Telstra directly :)

Tim

On Wed, May 31, 2023 at 9:02 PM Bradley Amm <brad at bradleyamm.com> wrote:

> I wanted to change to email bill so I did. They cancelled my accounts and
> moved to me to a new account number and lost all the names of 100odd
> services so now our accounts team won’t know how to do internal charges as
> the bill doesn’t have names on it.
>
> Sent from my iPad
>
> On 31 May 2023, at 6:16 pm, Matthew Mace <matthew at htsol.com.au> wrote:
>
> 
> Absolutely pathetic. Took me 7 months to be able to stop a paper bill and
> be able to pay online.
>
> Happy to take my money, happy to give me an account and services but won’t
> verify me so I could login to my account.
>
> Instead send me a 190-page long bill each month in the mail. Which even
> though I didn’t want it was being charged a paper bill charge for as well!!
>
> Slightly happier that it’s not just me. 🤦‍♂️
>
>
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
> ------------------------------
> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of
> jared.hirst at serversaustralia.com.au <jared.hirst at serversaustralia.com.au>
> *Sent:* Wednesday, May 31, 2023 4:46:41 PM
> *To:* Ryan Spillane | 360 Consulting <ryan.spillane at 360consulting.com.au>;
> Matt Perkins <matt at spectrum.com.au>; ausnog at lists.ausnog.net <
> ausnog at lists.ausnog.net>
> *Subject:* Re: [AusNOG] Telstra. *tableflip*
>
> Argh I just had a massive fight with them too and want to port away! I
> couldn’t get into the Telstra Business portal for a similar reason, I
> needed my TB ID but they had no idea what that was, all I wanted to do was
> pay my bill and they couldn’t work it out, they only just started forcing
> you to login to pay too….
>
> Took me just over 4 weeks and countless calls/chats/cases to sort it. The
> worst part is, they tell you to go to the store, but if you have an account
> manager on your business services, the store can’t help you!! You go to
> your account manager and then they just send you to support! Argh!
>
> Business support has gone down hill and their insane amount of new portals
> they want you to use is just ridiculous! I also have my cranky pants on lol
> [image: Sent from Front]
>
> On May 31, 2023 at 4:28 PM GMT+10 ryan.spillane at 360consulting.com.au
> wrote:
>
> If you were a primary contact on the account then I was able to do it over
> the phone with them, (was a couple of months ago, but they saw my mobile
> was listed in another area) sent me the code, I verified and they updated
> my details
>
> Ryan Spillane | CEO
> 360 Consulting
>
>
> -----Original Message-----
> From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Matt Perkins
> Sent: Wednesday, May 31, 2023 4:15 PM
> To: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Telstra. *tableflip*
>
> I love that their Business security involves a letter head what is it
> 1974.  That will fool the fraudster they never will be able to duplicate a
> letterhead.
>
> Matt
>
>
> On 31/5/2023 4:08 pm, Rob Thomas wrote:
> > Trying to log into our Telstra account and we are greeted with this
> > lovely message:
> >
> > ---
> > Two-step verification
> > To protect the security of your account, we need to complete an
> > additional authentication step. We refer to this as a two-step
> > verification.
> >
> > As we don’t have any contact details listed on your account, we’re
> > unable to complete the two-step verification. This means you’ll need
> > to visit a Telstra store with a valid ID. You can find our nearest
> > store here.
> >
> > Please remember to bring in a valid form of ID. If you’re a small
> > business customer, please bring in a letter/document with your
> > business’ letterhead on it.
> > ---
> >
> > I've given Telstra my ID more times than I can possibly count, and
> > this is it. I'm done. I can't even download my latest bill to pay them.
> >
> > So, I guess I'm going to be porting 200 odd mobiles away from them.
> > They have succeeded in beating entropy, where it was easier to NOT
> > change than it was to change.  Well done Telstra, I guess. Thank you
> > for finally convincing me that your incompetence was no longer worth
> > tolerating.
> >
> > Yes, I do have my cranky pants on, how did you tell?
> >
> > --Rob
> >
> >
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> --
> ** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL
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>          Office 1300 133 299     matt at spectrum.com.au
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