[AusNOG] Courier insurance

[John Edwards]

People don't choose "courier" or "forklift driver" as their vocation out of
a burning desire to serve their fellow humans, so there's always an element
of risk in shipping.

Having said that, consider medical couriers as an option. These are people
who are usually hand-picked from courier companies for premium work and
have a greater sense of consequence with their work. There is usually some
company servicing a regional hospital on scheduled runs in every major town.

The guys who warehouse/deliver parts for Telstra and Nokia in Australia are
also the same guys who haul blood and kidneys for hospitals.

My personal story of tracking a missing router to the n-th degree found it
with dual-wheel tyre tracks across the box - it's difficult for them to
claim the waiver of liability when it's clearly one of their own vehicles
that damaged it. I have heard of an expensive router chassis arriving with
a forklift-tyne-sized hole through the box to the other side.

Tips for airline transport:
- Check the weight handling limit and try and stay under it - usually
something like 30kg per item
- Don't ship fully assembled routers, put the labelled line cards and PSU's
back in original boxes, and wrap those boxes with excessive amounts of
bubble wrap
- If you have support contracts, validate that the vendor actually has the
spares stocked near the destination for quick turnaround if something
happens
- Camera shops near you stock the "pelican" cases which are an ideal armour
for 1-3 RU size payloads and make you look badass at the luggage carousel
(allow time in your plan for pressure to equalise, these can be hard to
open after being subjected to altitude)
- Cisco 7200's were shipped so often back in the day that Cisco had a
replacement box as an orderable part number

John


On Thu, 7 Dec 2023 at 22:31, Rhys Hanrahan <rhys at nexusone.com.au> wrote:

> Hi All,
>
>
>
> Just wondering how people handle the situation of transit insurance for
> domestic shipping of high value equipment? I am looking at options for
> TNT’s transit warranty and 1) It’s pricey and will cost thousands to get a
> warranty 2) They max out coverage at $40K it seems. I suppose we might be
> able to work around that with multiple separate shipments.
>
>
>
> We’ve got new Cisco gear worth 70-90K that we are shipping to one of our
> offices for configuration, then from NSW to a customer’s site in far north
> QLD. I’m not really keen on just trusting the gear won’t be damaged, so I’m
> looking for safe options to courier the equipment – I’m wondering if anyone
> is aware of good options for this sort of situation?
>
>
>
> We are also attending site so it’s possible that we could just check the
> boxes in as luggage, but I’m not sure if I trust baggable handlers any
> better. Typically we’d just ship directly to site, but we don’t really want
> to configure and test it entirely onsite as that has it’s own challenges in
> this case.
>
>
>
> Appreciate any suggestions. Thanks!
>
>
>
> *Rhys Hanrahan* | General Manager / CTO
> *m:* 0414 83 83 43 | *e:* rhys at nexusone.com.au
>
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