[AusNOG] Requesting help from AAPT regarding packet drop

[raj]

Hello people,

I realised that in my last email, I might have sounded like a residential
user who is trying to cut short the RSP/ISP's pre-established fault logging
process.

Starting again: Requesting help from AAPT network resource to troubleshoot
a weird packet drop issue. We are ISP for above said e-line tail circuit
for a business based out of Robina, GoldCoast and have an ENNI with AAPT in
Equinix SY3, Sydney and wondering if someone can assist with this issue
from ENNI end.

Appreciate any possible help.

Kind Regards
Rajnish Sharma

On Wed, May 5, 2021 at 9:21 AM raj <rajnish.sharma85 at gmail.com> wrote:

> Hello People,
>
> Requesting help from AAPT network resource regarding a weird L2/L3(packet
> drop) issue on a tail circuit in Goldcoast. The case has been logged on
> helpdesk portal and receiving the support as well from helpdesk but so far
> we received "no problem found".I was wondering if someone from AAPT can
> contact me offlist so that I can explain the problem and some one can have
> a look see at the issue from our perspective.
>
> Kind Regards
> Rajnish Sharma
>
> P.S: First post; Please be gentle :-)
>
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