[AusNOG] iiiNet DC outage Perth?

[Kai]

I lost access to my business email account and NBN connection from 
midday on Christmas Day to late afternoon on Dec 27th. No notifications 
from WestNet/iiNet/TPG, had to ring them to be told they're aware of a 
fault and "I'll be contacted as soon as it's fixed".
WestNet website was down in that time, so couldn't access WestNet faults 
page. Used a non-WestNet connection to get onto Stalkbook (Facebook) and 
see that they'd posted a similar generic message.

Dunno how many emails were purged or kept in the queue for processing.
If the problem has been fixed I still have no notification from WestNet 
about it.

Don't have many connectivity options up here in Broome.
It's usually a fibre fault from someone who didn't dial-before-you-dig, 
or similar situation, it doesn't meet the criteria for financial 
reimbursement but it'd be super nice if they brought back the basic 
courtesy called customer service.

On 30/12/21 5:48 am, DaZZa wrote:
> Hey guys
> 
> Anyone got any info on this?
> 
> https://www.itnews.com.au/news/iinet-says-heatwave-conditions-behind-data-centre-outage-574335 
> <https://www.itnews.com.au/news/iinet-says-heatwave-conditions-behind-data-centre-outage-574335>
> 
> Apparently, iiNet email and web services has been down since Christmas 
> because of heat issues in a DC in Perth?
> 
> DaZZa
> 
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