[AusNOG] Telstra outage - Vic/Koo Wee Rup to Inverloch area

[Russell Langton]

Hi james,
I'll reach out to you this morning for some service details so i can get
some straight answers.


On Thu, 9 Jul 2020, 9:48 pm James Morgan, <james.morgan at vernet.com.au>
wrote:

> Hi all,
>
> I hope your various lockdowns/relative freedom are going along swimmingly.
> I was hoping to touch base with anyone else who may be affected by a
> Telstra problem in the area of Koo Wee Rup through to Inverloch
> (Victoria).  We service a hospital in the area with an MLL and they have
> been without their primary comms since Monday.  We've been back and forth
> with T Wholesale ever since and have responses ranging from "it's all fixed
> now" through "30km of fibre is damaged" to "we're waiting on a part but
> don't know when it's coming".  Four days in we are getting nowhere, fast,
> and we look like the bad guys for not being able to tell a straight story
> about what the hold-up is.  Naturally as a hospital in the middle of a
> pandemic we are keen to see them back at full strength pretty quickly.  If
> anyone else is tracking the same issue and has more information I'd be glad
> to hear from you to help piece things together.
>
> Cheers, and stay safe.
> --
> James.
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