[AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD

[Bruce Forster]

Someone from Telstra has acknowledged me in about 8min so at least they are
aware :)

Regards,

Bruce

sent from my mobile device.

On Wed, 2 Oct 2019, 12:42 pm , <derek at madrock.net> wrote:

> Hi Bruce,
>
>
>
> To add to the risk, I was involved in a parliamentary enquiry in NZ when
> working for EY, where customers were being charged extra for calls based on
> call ticketing inaccuracies, resulting from non-synchronised cells.
>
>
>
> Other than being very embarrassing for the carrier, it was expensive as
> they were required to correct the over and under customer payments.
>
> When I was reviewing it, I found older nodes were using a centralised Perl
> scripts to periodically log into and reset the time, where newer devices
> were using NTP.
>
>    - The issues was discovered to be a range of things including the
>    centralised Perl script not being able to log into the node (wrong
>    passwords), new nodes not registered centrally when deployed and NTP not
>    configured.
>    - Times varied depending on the node drift and if the technician setup
>    old/new nodes properly when deployed.
>    - Call ticketing handover when roaming between nodes also negatively
>    contributed to the evidence needed to reconcile billing when syncing issues
>    exist.
>
>
>
> Just a related point. Good luck with getting it sorted.
>
>
>
>
>
> Thanks
>
> Derek
>
>
>
> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> *On Behalf Of *Bruce
> Forster
> *Sent:* Wednesday, 2 October 2019 11:58 AM
> *To:* AUSNOG <AusNOG at lists.ausnog.net>
> *Subject:* [AusNOG] Telstra Mobile network bad time zone settings -
> Brisbane CBD
>
>
>
> Hi noggers,
>
>
>
> Hoping someone @ telstra is on the list who can take a look at this one.
>
>
>
> You have a radio near central station in Brisbane, approx 180 ann st area
> that is giving off bad time zone data, my phone switched from +10 to +8 and
> when i walked back to the office again back to +10..
>
>
>
> I'm based at 300 ann. If you need more data about it please feel free to
> contact me off list.
>
>
>
> Screen caps from phone: https://imgur.com/a/hmMv1p7
>
> These were taken at 11:48pm, and 12:20pm 2nd Oct 2019,
>
>
>
> Sorry if there is a page on telstra's site to report this but i guess my
> google fu was bad this time.
>
>
>
>
>
> --
>
> Regards,
>
> Bruce
>
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