[AusNOG] Building manager refuses entry to MDF

[Paul Wilkins]

The premise of the national $50/$75/$100bn investment in the NBN was so
that we could have a free market in retail supply. If that access is
subject to restrictive practices, that's a question for the ACCC.

Kind regards

Paul Wilkins


On Tue, 14 May 2019 at 14:54, Evan Dent <evan at evandent.com> wrote:

> The flip side of all of this is that you let any Tom, Dick and Harry in,
> how can the building manager vouch for who they are and what they are
> doing. What happens if they do indeed break someone else's service.
>
> I always contact an owner/building manager to seek access to a locked MDF
> before booking any site visit to avoid just this and to comply with any
> requests. I believe from the legal side of it, only the carrier would have
> to be granted access. The person who came to do the jumpering is not the
> carrier, therefore access does not have to be granted. Kinda sucks but just
> suck eggs and call the manager/owner and seek for permission for a tech to
> enter their property.
>
> On Tue, May 14, 2019 at 2:13 PM Paul Wilkins <paulwilkins369 at gmail.com>
> wrote:
>
>> No experience, but this doesn't sound right. The building manager's view
>> and body corporate, presumably, is that the MDF is private property on
>> private property. I think this is wrong headed. The function of the MDF is
>> to provide a utility, and restricting access to supply looks like monopoly
>> enforcement.
>>
>> Of course you can bill the body corporate, and see how they react.
>>
>> The people whose preserve this is is the ACCC. I'd write them (not call)
>> a letter, who knows, they may take a view which they're prepared to enforce.
>>
>> Kind regards
>>
>> Paul Wilkins
>>
>>
>> On Tue, 14 May 2019 at 13:42, Matt Perkins <matt at spectrum.com.au> wrote:
>>
>>> On a daily basses
>>> and good luck getting anything back. It's there property. Move on and
>>> welcome to the NBN.
>>>
>>> Oh and my dry humor aside it's helpful to have a check list of things to
>>> do before scheduling staff to attend site. We always contacts the building
>>> manager and provide insurance make an appointment etc.  Just showing up is
>>> bound to get them offside from the start.  This is their castle treating
>>> them like the king helps.
>>>
>>> Matt
>>>
>>> On 14/5/19 1:35 pm, Alex Moorhouse wrote:
>>>
>>> So I arranged for an MDF tech to do some jumpering after the NBN FTTB
>>> tech completed their side. Should have been a 5 minute job, but the
>>> building manager refused entry to our contracted tech and said we had to
>>> use their preferred contractor. Now I am out of pocket for the first visit
>>> and need to pay their contractor to visit again, not only wasting money but
>>> also time and customer frustration.
>>>
>>> Has anyone come across this before? I believe I should be able to
>>> invoice the body corp for the first visit as I doubt it is legal for them
>>> to refuse entry to the MDF. Anyone have some legal codes/links I can attach
>>> to my email to them?
>>>
>>> Thanks
>>>
>>> _______________________________________________
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>>>
>>>
>>> --
>>> /* Matt Perkins
>>>         Direct 1300 137 379        Spectrum Networks Ptd. Ltd.
>>>         Office 1300 133 299        matt at spectrum.com.au
>>>                                    Level 6, 350 George Street Sydney 2000
>>>         Spectrum Networks is a member of the Communications Alliance & TIO
>>> */
>>>
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