[AusNOG] Relocating an NBN connection within the same building

[Darren Moss]

Thanks for the replies, very helpful.

Unfortunately the RSP has terrible customer service and they had “no process” to make any changes, we ended up working with NBN direct.

They are sending a contractor to work out how big the job is.

Originally they were talking about scoping works and assigning a project manager…. to move an NTD 10 metres in the same building.

Anyhoo, we’re on it now and waiting to hear their feedback, however I will also explore engaging a certified fibre installer.

Cheers



D.

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jennifer Sims
Sent: Monday, 5 August 2019 10:00 AM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Relocating an NBN connection within the same building

You could just ask your RSP to raise a service request with NBN who can then have it moved, you'd still have to pay for that change but then you'd know it was done by NBN and they can't sook about it.

On Mon, Aug 5, 2019 at 9:32 AM Damian Ivereigh <damo at launtel.net.au<mailto:damo at launtel.net.au>> wrote:

Is an FTTP NTD that needs moving? You can just look for an NBN certified fibre installer and they will do it for you.

I am not sure about an Enterprise Ethernet connection, but I don't see how it would be any different.

Damian

On 30/07/19 18:10, Darren Moss wrote:
Hi All,

We have a business NBN connection which needs to be moved from a cabinet in our office to a common cabinet where all carriers come into the building, then patched across.

They are about 10 metres apart on the same floor.

I am struggling to get our ISP or NBN to understand what needs to be done, we’re just going round and round with them telling us we have 4 ports on our service and we can plug into any of those. Grrrr. NBN has a shared infrastructure in the common carrier room which we need to plug into (ie: we need to remove our NBN fibre box and plug into the NBN building based infrastructure).

Has anyone here moved an existing NBN fibre service from one room to another in the same building ?

Happy to hear your thoughts and suggestions on how best to achieve this.

Many thanks

Darren.


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