[AusNOG] after hours staff requirement

[Ross [Eve IT]]

Good morning peoples,

Hoping someone can point me in the right direction.

I'm looking for a company to take on our level 1 support, after hours.
10pm - 8am AEST
7 days a week, including public holidays.
Would prefer a local Australian company, but will consider International
too.
Require a team of sorts, that handles other companies too as it's not
financially viable to have a team dedicated to us as the volume of calls is
bugger all.

We'll just redirect the 1300 number to you during those times, a simple
greeting, take down notes and urgency, check the on-call calendar and call
the Engineer to action.
Basically, I need you to wake up the Engineer on call :)

The requirement is quite minimal technical wise, as pretty much any calls
that come through during that time will most likely require escalation or
they are spam.

Please respond off-list.
Thanks for reading, have a great week everyone!

Kind Regards,
Ross.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20180917/c87f3f74/attachment.html>