[AusNOG] Telstra CSX cloud

[Dave Browning]

Received at 1336 BNE time via the wholesale portal
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Update
Investigations into the root cause has found a network anomaly, and a workaround has been applied and testing is in progress. We will keep you updated as we hear more.

Next Update     31-10-2018 16:30
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Cheers,

Dave Browning | Senior Network Engineer
P 1300 791 678 D 07 3708 0008
Level 1, 12 Railway Tce, Milton QLD 4064

      From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Jay Dixon
      Sent: Wednesday, 31 October 2018 12:42 PM
      To: jim at alwaysnever.net
      Cc: <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
      Subject: Re: [AusNOG] Telstra CSX cloud

      it's affecting our messaging platform too (http://tim.telstra.com) so we can't send out SMS 2-factor auth codes at the moment.
      have confirmed with our account manager that it's the CSX outage causing the issues and there's no ETA for resolution at the moment

      On Wed, Oct 31, 2018 at 1:24 PM Jim Woodward <mailto:jim at alwaysnever.net> wrote:
      Hi All,

      I have heard that the issues are as wide spread as Tasmania as well, with Government Agencies yet to be given an ETA on the fix, has been said to be affecting VoIP Telephony (Telstra TIPT) as well as data services to varying degrees.

      There hasn’t been an update in the last hour as yet.

      Kind Regards,
      Jim.



      From: AusNOG <mailto:ausnog-bounces at lists.ausnog.net> On Behalf Of James Harmey
      Sent: Wednesday, 31 October 2018 12:46 PM
      To: mailto:evan at evandent.com
      Cc: mailto:ausnog at lists.ausnog.net
      Subject: Re: [AusNOG] Telstra CSX cloud

      Last feedback I have seen;

      Wednesday 31/10/2018 12:00pm – Update
      There is no ETA for incident resolution
      Telstra Cloud are still troubleshooting the issues

      On Wed, 31 Oct 2018 at 12:30, Evan Dent <mailto:evan at evandent.com> wrote:
      Any more of an update on this one? Things still are down by the looks.

      On Wed, Oct 31, 2018 at 8:33 AM Ashlea Gagnon <mailto:Ashlea.Gagnon at premiertech.com.au> wrote:
      Yes. Called and they were unable to provide an ETA on resolution however.



      From: AusNOG <mailto:ausnog-bounces at lists.ausnog.net> On Behalf Of Dino Sosic
      Sent: Wednesday, 31 October 2018 8:58 AM
      To: mailto:ausnog at lists.ausnog.net
      Subject: [AusNOG] Telstra CSX cloud

      Hi,

      Anyone else experiencing issues with Telstra CSX? We have multiple customers down and affected in SA.

      Cheers
      Dino
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