[AusNOG] Telstra mobile issues again?
Nick Stallman
nick at agentpoint.com
Thu May 24 16:09:06 EST 2018
If you had SMS via VoIP that would be *really* perfect.
On 24/05/18 15:52, Karen Hargreave wrote:
> Dual sim, VoIP app on the phone, then tell everyone to call the number
> linked to the VoIP number *shrug* not hard, just a pain
>
> Sent from my iPad
>
> On 24 May 2018, at 1:18 pm, Christopher Hawker <me at chrishawker.com.au
> <mailto:me at chrishawker.com.au>> wrote:
>
>> That is where a mobile number on a SIP service would come in useful,
>> 2 providers for data failover, same number no matter which network.
>>
>>
>> CH.
>>
>> ------------------------------------------------------------------------
>> *From:* AusNOG <ausnog-bounces at lists.ausnog.net
>> <mailto:ausnog-bounces at lists.ausnog.net>> on behalf of Bradley Amm
>> <brad at bradleyamm.com <mailto:brad at bradleyamm.com>>
>> *Sent:* Thursday, May 24, 2018 1:06:17 PM
>> *To:* Tony Miles; Mark Currie
>> *Cc:* <,ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>>,
>> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>> Yes but the point is the number is only associated to one sim. If
>> that sims network provider is down you still wont get calls to that
>> number.
>>
>> You can still make calls
>>
>>
>>
>>
>> Sent from my Samsung Galaxy smartphone.
>>
>> -------- Original message --------
>> From: Tony Miles <tmiles42 at gmail.com <mailto:tmiles42 at gmail.com>>
>> Date: 24/5/18 9:58 am (GMT+08:00)
>> To: Mark Currie <MCurrie at laserfast.com.au
>> <mailto:MCurrie at laserfast.com.au>>
>> Cc: "<,ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>>,"
>> <ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>>
>> Subject: Re: [AusNOG] Telstra mobile issues again?
>>
>> Might be a market now for dual-sim 'electronic bracelets' too now :)
>>
>> On 23 May 2018 11:57, "Mark Currie" <MCurrie at laserfast.com.au
>> <mailto:MCurrie at laserfast.com.au>> wrote:
>>
>> There are dual SIM phones available as well.. Just sayin’ :-)
>>
>> Mark
>>
>> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net
>> <mailto:ausnog-bounces at lists.ausnog.net>] *On Behalf Of *Bradley Amm
>> *Sent:* Wednesday, 23 May 2018 11:19 AM
>> *To:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
>> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>>
>> It would be great if we could “roam” between all networks or a
>> company comes up with a product that can roam between all networks
>>
>> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net
>> <mailto:ausnog-bounces at lists.ausnog.net>] *On Behalf Of *Brenden
>> Cruikshank
>> *Sent:* Wednesday, 23 May 2018 6:37 AM
>> *To:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
>> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>>
>> I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my
>> choice to use Telstra because I’m either on call or backup to the
>> oncall and I selected Telstra due to its “premium” mobile
>> network. It’s not just coverage but actually reliable data speeds.
>>
>> Throughout the Telstra outage my phone never went SOS only, does
>> this mean my phone wouldn’t have been able to fail over to
>> another network for 000 / 112??? I was unable to make outbound
>> calls and my incoming calls all went to voicemail. My guess is I
>> would be unable to call 000/112 and in an emergency hopefully
>> someone is on another carrier
>>
>> This happened just outside my office building yesterday, if
>> Telstra was out on Tuesday instead of Monday what’s your chances?
>> Would the Telstra outage have affected emergency services once
>> they arrived??
>>
>> https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html
>> <https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html>
>>
>>
>> Telstra seems to publicly dismiss its outages as minor or
>> “affected a small number of users” meanwhile people are
>> mentioning it nation wide. The outages have been higher then
>> usual over the last 6 months but I’ve got 18 months left on my
>> contact.
>>
>> At work we use an Optus evolve service and have 1-3 fixed voice
>> or data outages on a good month lasting 30-90 mins to half a day
>> or longer. Business is in contract until 2020, it’s now just
>> accepted as a normal thing and phones are too hard so “thinking
>> about what to do about it” isn’t as simple as that. (We did get a
>> second internet service so I guess we did think about it on the
>> data side).
>>
>> On the other hand we have a legacy Telstra frame relay service,
>> it’s had 100% uptime for as long as I can remember. Old
>> technology just seems so much more reliable.
>>
>> Tonight I’m picking up a Amaysim to use as a backup on their
>> $10/mo plan. It’s cheap and what Telstra recommends I don’t do!
>>
>> https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236
>> <https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236>
>>
>>
>> And 4G was unavailable this morning at Central station in
>> Brisbane with minimal to no 3G data throughput. Thanks Telstra.
>>
>> Sent from my iPhone
>>
>>
>> On 22 May 2018, at 11:11 pm, Joshua D'Alton
>> <joshua at railgun.com.au <mailto:joshua at railgun.com.au>> wrote:
>>
>> If a business, regardless of size, isn't looking at these
>> Telstra outages (or any of their provider outages really) and
>> getting the ball rolling on what to do about it..... well,
>> not good.
>>
>> The smallest business has the ability, even if not the
>> intelligence/motivation/smarts/etc, to evaluate what they
>> rely on and the level of continuity they require. Literally
>> even just reading this thread should be enough to raise the
>> appropriate questions, such as "why do you think something
>> like "they pay for a service. It probably isn't the cheapest,
>> but they pay for it anyhow because the name brings an element
>> of trust" means zero downtime?"
>>
>> It is interesting that there has been a shift between
>> services you could totally rely on (say Telstra in the 90s),
>> to those you can't even with a tight SLA (Telstra now..), but
>> the reality is those considering a bulletproof system in the
>> 90s still had a backup incase of a Telstra outage.
>>
>> But back to the OP, Telstra dropping 000 should be hounded
>> like no tomorrow. People think power gas is essential
>> services, but 000 is actually essential. Is anyone monitoring
>> the ACMA or whoever responses to these events and the lapsing
>> of SLAs?
>>
>> On 22 May 2018 at 22:22, Karen Hargreave
>> <karen at iamunique.net.au <mailto:karen at iamunique.net.au>> wrote:
>>
>> Ok, devils advocate side to the rant..
>>
>> Firstly, let me say that I am not against your idea in
>> the sense that there is definitely a need for small
>> businesses to be more agile.
>>
>> Ok, that said. Yes, one could think that a small business
>> could be more agile, but then, they pay for a service. It
>> probably isn't the cheapest, but they pay for it anyhow
>> because the name brings an element of trust. Small
>> businesses generally don't have the ability to reach into
>> a draw and pick up a sim from another provider just to
>> keep them on the air. Even if they can, how do they tell
>> their customers of a phone number change? Who do they
>> tell? Yes, a solution could involve other types of voice
>> services to be contacted on, but then there is the
>> question, if part of what they are paying for is trust in
>> the brand, then well... you know where I am going.
>>
>> Oh, and food for thought, almost literally... try
>> working at a food delivery place when the competitor has
>> no eftpos... yes, they do lose money :) and customers :)
>>
>>
>> Sent from my iPad
>>
>>
>> On 22 May 2018, at 9:49 pm, Jason Leschnik
>> <jason at leschnik.me <mailto:jason at leschnik.me>> wrote:
>>
>> The Media and the Public's response to this is a
>> little disheartening. Before I got into the world of
>> networking I'd be part of the masses on WhingePool
>> ragging on the ISPs. The more I see behind the
>> curtain of the industry I sympathise that the
>> problems we face are large and complex. Most people
>> struggle to perform simple "adult" functions but yet
>> believe that a large insanely complex organisation
>> with many moving parts isn't just as potentially
>> flawed is baffling. So many comments on Twitter with
>> business owners blaming Telstra for their "insane
>> financial loss" due to the outage but in saying that,
>> isn't their lack of BCP nothing more than the same
>> thing Telstra saw if not worse? A small company is
>> much more agile to create a simple BCP for events
>> like this.
>>
>> /Rant
>>
>> On 21 May 2018 at 10:37, Ross Wheeler
>> <ausnog at rossw.net <mailto:ausnog at rossw.net>> wrote:
>>
>>
>> I'm seeing (mobile) services - voice and data -
>> down or intermittent in multiple areas for the
>> last 40 minutes or so.
>>
>> Can't find anything mentioned about it - am I
>> just lucky enough to have a significant
>> proportion of my telstra services go titsup all
>> together, or is there some wider issue?
>>
>> (None of my services with other carriers seem
>> affected at this stage).
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Nick Stallman
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