[AusNOG] Telstra mobile issues again?

Thu May 24 14:54:02 EST 2018

then we'd have a trail of emails 50-deep about a SIP provider outage ;)

On Thu, May 24, 2018 at 1:18 PM, Christopher Hawker <me at chrishawker.com.au>
wrote:

> That is where a mobile number on a SIP service would come in useful, 2
> providers for data failover, same number no matter which network.
>
>
> CH.
> ------------------------------
> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Bradley Amm
> <brad at bradleyamm.com>
> *Sent:* Thursday, May 24, 2018 1:06:17 PM
> *To:* Tony Miles; Mark Currie
> *Cc:* &lt,ausnog at lists.ausnog.net&gt,
>
> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>
> Yes but the point is the number is only associated to one sim. If that
> sims network provider is down you still wont get calls to that number.
>
> You can still make calls
>
>
>
>
> Sent from my Samsung Galaxy smartphone.
>
> -------- Original message --------
> From: Tony Miles <tmiles42 at gmail.com>
> Date: 24/5/18 9:58 am (GMT+08:00)
> To: Mark Currie <MCurrie at laserfast.com.au>
> Cc: "<,ausnog at lists.ausnog.net>," <ausnog at lists.ausnog.net>
> Subject: Re: [AusNOG] Telstra mobile issues again?
>
> Might be a market now for dual-sim 'electronic bracelets' too now :)
>
> On 23 May 2018 11:57, "Mark Currie" <MCurrie at laserfast.com.au> wrote:
>
> There are dual SIM phones available as well.. Just sayin’ :-)
>
> Mark
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Bradley
> Amm
> *Sent:* Wednesday, 23 May 2018 11:19 AM
> *To:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>
>
>
> It would be great if we could “roam” between all networks or a company
> comes up with a product that can roam between all networks
>
>
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Brenden
> Cruikshank
> *Sent:* Wednesday, 23 May 2018 6:37 AM
> *To:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>
>
>
> I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my choice to
> use Telstra because I’m either on call or backup to the oncall and I
> selected Telstra due to its “premium” mobile network. It’s not just
> coverage but actually reliable data speeds.
>
>
>
> Throughout the Telstra outage my phone never went SOS only, does this mean
> my phone wouldn’t have been able to fail over to another network for 000 /
> 112??? I was unable to make outbound calls and my incoming calls all went
> to voicemail. My guess is I would be unable to call 000/112 and in an
> emergency hopefully someone is on another carrier
>
>
>
> This happened just outside my office building yesterday, if Telstra was
> out on Tuesday instead of Monday what’s your chances? Would the Telstra
> outage have affected emergency services once they arrived??
>
>
>
> https://www.brisbanetimes.com.au/national/queensland/woman-s
> eriously-injured-after-being-hit-by-bus-in-brisbane-cbd-2018
> 0522-p4zgo5.html
>
>
>
> Telstra seems to publicly dismiss its outages as minor or “affected a
> small number of users” meanwhile people are mentioning it nation wide. The
> outages have been higher then usual over the last 6 months but I’ve got 18
> months left on my contact.
>
>
>
> At work we use an Optus evolve service and have 1-3 fixed voice or data
> outages on a good month lasting 30-90 mins to half a day or longer.
> Business is in contract until 2020, it’s now just accepted as a normal
> thing and phones are too hard so “thinking about what to do about it” isn’t
> as simple as that. (We did get a second internet service so I guess we did
> think about it on the data side).
>
>
>
> On the other hand we have a legacy Telstra frame relay service, it’s had
> 100% uptime for as long as I can remember. Old technology just seems so
> much more reliable.
>
>
>
> Tonight I’m picking up a Amaysim to use as a backup on their $10/mo plan.
> It’s cheap and what Telstra recommends I don’t do!
>
> https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236
>
>
>
> And 4G was unavailable this morning at Central station in Brisbane with
> minimal to no 3G data throughput. Thanks Telstra.
>
>
>
>
>
> Sent from my iPhone
>
>
> On 22 May 2018, at 11:11 pm, Joshua D'Alton <joshua at railgun.com.au> wrote:
>
> If a business, regardless of size, isn't looking at these Telstra outages
> (or any of their provider outages really) and getting the ball rolling on
> what to do about it..... well, not good.
>
>
>
> The smallest business has the ability, even if not the
> intelligence/motivation/smarts/etc, to evaluate what they rely on and the
> level of continuity they require. Literally even just reading this thread
> should be enough to raise the appropriate questions, such as "why do you
> think something like "they pay for a service. It probably isn't the
> cheapest, but they pay for it anyhow because the name brings an element of
> trust" means zero downtime?"
>
>
>
> It is interesting that there has been a shift between services you could
> totally rely on (say Telstra in the 90s), to those you can't even with a
> tight SLA (Telstra now..), but the reality is those considering a
> bulletproof system in the 90s still had a backup incase of a Telstra outage.
>
>
>
> But back to the OP, Telstra dropping 000 should be hounded like no
> tomorrow. People think power gas is essential services, but 000 is actually
> essential. Is anyone monitoring the ACMA or whoever responses to these
> events and the lapsing of SLAs?
>
>
>
> On 22 May 2018 at 22:22, Karen Hargreave <karen at iamunique.net.au> wrote:
>
> Ok, devils advocate side to the rant..
>
>
>
> Firstly, let me say that I am not against your idea in the sense that
> there is definitely a need for small businesses to be more agile.
>
>
>
> Ok, that said. Yes, one could think that a small business could be more
> agile, but then, they pay for a service. It probably isn't the cheapest,
> but they pay for it anyhow because the name brings an element of trust.
> Small businesses generally don't have the ability to reach into a draw and
> pick up a sim from another provider just to keep them on the air. Even if
> they can, how do they tell their customers of a phone number change? Who do
> they tell? Yes, a solution could involve other types of voice services to
> be contacted on, but then there is the question, if part of what they are
> paying for is trust in the brand, then well...  you know where I am going.
>
>
>
> Oh, and food for thought, almost literally...  try working at a food
> delivery place when the competitor has no eftpos...  yes, they do lose
> money :) and customers :)
>
>
> Sent from my iPad
>
>
> On 22 May 2018, at 9:49 pm, Jason Leschnik <jason at leschnik.me> wrote:
>
> The Media and the Public's response to this is a little disheartening.
> Before I got into the world of networking I'd be part of the masses on
> WhingePool ragging on the ISPs. The more I see behind the curtain of the
> industry I sympathise that the problems we face are large and complex. Most
> people struggle to perform simple "adult" functions but yet believe that a
> large insanely complex organisation with many moving parts isn't just as
> potentially flawed is baffling. So many comments on Twitter with business
> owners blaming Telstra for their "insane financial loss" due to the outage
> but in saying that, isn't their lack of BCP nothing more than the same
> thing Telstra saw if not worse? A small company is much more agile to
> create a simple BCP for events like this.
>
>
>
> /Rant
>
>
>
> On 21 May 2018 at 10:37, Ross Wheeler <ausnog at rossw.net> wrote:
>
>
> I'm seeing (mobile) services - voice and data - down or intermittent in
> multiple areas for the last 40 minutes or so.
>
> Can't find anything mentioned about it - am I just lucky enough to have a
> significant proportion of my telstra services go titsup all together, or is
> there some wider issue?
>
> (None of my services with other carriers seem affected at this stage).
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