[AusNOG] Telstra mobile issues again?

[Joshua D'Alton]

If a business, regardless of size, isn't looking at these Telstra outages
(or any of their provider outages really) and getting the ball rolling on
what to do about it..... well, not good.

The smallest business has the ability, even if not the
intelligence/motivation/smarts/etc, to evaluate what they rely on and the
level of continuity they require. Literally even just reading this thread
should be enough to raise the appropriate questions, such as "why do you
think something like "they pay for a service. It probably isn't the
cheapest, but they pay for it anyhow because the name brings an element of
trust" means zero downtime?"

It is interesting that there has been a shift between services you could
totally rely on (say Telstra in the 90s), to those you can't even with a
tight SLA (Telstra now..), but the reality is those considering a
bulletproof system in the 90s still had a backup incase of a Telstra outage.

But back to the OP, Telstra dropping 000 should be hounded like no
tomorrow. People think power gas is essential services, but 000 is actually
essential. Is anyone monitoring the ACMA or whoever responses to these
events and the lapsing of SLAs?

On 22 May 2018 at 22:22, Karen Hargreave <karen at iamunique.net.au> wrote:

> Ok, devils advocate side to the rant..
>
> Firstly, let me say that I am not against your idea in the sense that
> there is definitely a need for small businesses to be more agile.
>
> Ok, that said. Yes, one could think that a small business could be more
> agile, but then, they pay for a service. It probably isn't the cheapest,
> but they pay for it anyhow because the name brings an element of trust.
> Small businesses generally don't have the ability to reach into a draw and
> pick up a sim from another provider just to keep them on the air. Even if
> they can, how do they tell their customers of a phone number change? Who do
> they tell? Yes, a solution could involve other types of voice services to
> be contacted on, but then there is the question, if part of what they are
> paying for is trust in the brand, then well...  you know where I am going.
>
> Oh, and food for thought, almost literally...  try working at a food
> delivery place when the competitor has no eftpos...  yes, they do lose
> money :) and customers :)
>
> Sent from my iPad
>
> On 22 May 2018, at 9:49 pm, Jason Leschnik <jason at leschnik.me> wrote:
>
> The Media and the Public's response to this is a little disheartening.
> Before I got into the world of networking I'd be part of the masses on
> WhingePool ragging on the ISPs. The more I see behind the curtain of the
> industry I sympathise that the problems we face are large and complex. Most
> people struggle to perform simple "adult" functions but yet believe that a
> large insanely complex organisation with many moving parts isn't just as
> potentially flawed is baffling. So many comments on Twitter with business
> owners blaming Telstra for their "insane financial loss" due to the outage
> but in saying that, isn't their lack of BCP nothing more than the same
> thing Telstra saw if not worse? A small company is much more agile to
> create a simple BCP for events like this.
>
> /Rant
>
> On 21 May 2018 at 10:37, Ross Wheeler <ausnog at rossw.net> wrote:
>
>>
>> I'm seeing (mobile) services - voice and data - down or intermittent in
>> multiple areas for the last 40 minutes or so.
>>
>> Can't find anything mentioned about it - am I just lucky enough to have a
>> significant proportion of my telstra services go titsup all together, or is
>> there some wider issue?
>>
>> (None of my services with other carriers seem affected at this stage).
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