[AusNOG] NBN HFC Woes

[Nathan Brookfield]

That’s not the case.

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 5 May 2018, at 13:51, Christopher Hawker <me at chrishawker.com.au<mailto:me at chrishawker.com.au>> wrote:


Hi Russell,


I was of the understanding that internal wiring up to the utility box was the responsibility of the owner of the premises, is that not the case?


CH.

________________________________
From: Russell Langton <russell3901 at gmail.com<mailto:russell3901 at gmail.com>>
Sent: Saturday, May 5, 2018 1:48:31 PM
To: Christopher Hawker
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] NBN HFC Woes

Hi Chris,


Please raise with your RSP who can do nbn portal tests to help isolate.
Anything from HFC nbn modem to POI can only be touched by NBN.


On Sat, 5 May 2018, 12:53 pm Christopher Hawker, <me at chrishawker.com.au<mailto:me at chrishawker.com.au>> wrote:

Hi All,


I have a customer that is supposed to have a HFC service, however indicator lights appear to show that the device does not have a connection to the NBN Network (no surprises there). Would this likely be a problem between the utility box and the POI, or the utility box and the NTU? Is there anything that can potentially be done without having to wait for an NBN tech to go out to the site?


Thanks,

CH.

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