[AusNOG] Uber > TPP migration

Tue Feb 6 18:28:01 EST 2018

Crazy is not as bad as it once was. Can get anything I want these days.
Didn't they buy Enectica?

On 6 February 2018 at 17:21, Troy Cowin <troy at perthsystems.com.au> wrote:

> I completely concur – and this afternoon has been a perfect example of the
> sheer lack of giving a crap!
>
>
>
> *Troy Cowin*
>
> [image: cid:image001.png at 01D280A4.01865B60]
>
> 08 6365 2074 <(08)%206365%202074>
>
> [image: cid:image001.png at 01D280A4.01865B60]
>
> [image:
> http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png]
>
> troy at perthsystems.com.au
>
> www.perthsystems.com.au
>
>
>
>
>
> *From:* Christopher Hawker [mailto:me at chrishawker.com.au]
> *Sent:* Tuesday, 6 February 2018 3:19 PM
> *To:* Troy Cowin <troy at perthsystems.com.au>; ausnog at lists.ausnog.net;
> ausnog-request at lists.ausnog.net
>
> *Subject:* Re: [AusNOG] Uber > TPP migration
>
>
>
> Hi Troy,
>
>
>
> I knowingly say this on a public platform - TPP Wholesale is the
> second-worst wholesaler I have ever experienced, behind CrazyDomains. Once
> the situation resolves, definitely move over to Synergy Wholesale. There
> have been two occasions after-hours where things have been an issue for a
> client of mine and have even been able to call VentraIP's 24/7 number to
> get support (as they are sister companies).
>
>
>
> Thanks,
>
> CH.
> ------------------------------
>
> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Troy Cowin <
> troy at perthsystems.com.au>
> *Sent:* Tuesday, February 6, 2018 6:11:04 PM
> *To:* ausnog at lists.ausnog.net; ausnog-request at lists.ausnog.net
> *Subject:* Re: [AusNOG] Uber > TPP migration
>
>
>
> Hi All,
>
> Replying to this out of sheer desperation...
>
> I have about 15 customers who TPP/Uber have just disabled their existing
> services on the Uber Exchange platform without finalizing the migration to
> the new o365 platform. I have spent the past 3 hours battling with support
> to either re enable the previous service or provide some assistance with
> getting the new services activated properly and I'm getting nowhere fast.
>
> Is there anyone in the migrations team or ops team who can provide any
> level of assistance or direct me to someone who can.
>
> All I'm getting from calls/live chat is to send an email and we'll get
> round to it at some point - in the mean time I've got ~120 users calling me
> because their emails aren't working all the sudden.
>
> Cheers,
>
> Troy Cowin
>
> 08 6365 2074 <(08)%206365%202074> / 0413 771 588
> troy at perthsystems.com.au
>
>
>
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net
> <ausnog-bounces at lists.ausnog.net>] On Behalf Of Chad Kelly
> Sent: Thursday, 16 November 2017 11:43 AM
> To: ausnog at lists.ausnog.net; ausnog-request at lists.ausnog.net
> Subject: Re: [AusNOG] Uber > TPP migration
>
> On 11/16/2017 12:00 PM, ausnog-request at lists.ausnog.net wrote:
>
> > Is it just me, or was last night's uber > TPP migration completely
> > screwed up? A couple of our domains had a blanked zonefile (cue the MD
> > asking why his inbox is suspiciously empty...) one has no "A" record
> > but seems to be working just fine...it's just a mess.
> No it isn't just you, its well documented that the Uber to Netregistry /
> TPP wholesale migration has been a complete mess and its been the case for
> a good year or two now.
> They also discontinued maintaining the old AussieHQ DMS so at times
> customers have had issues adding credit to the system and have been unable
> to renew domain name registrations for customers.
> Given that from a legal perspective its the reseller who gets sued by the
> client / customer of the reseller and that the reseller is responsible for
> making sure the clients services are online Melbourne IT should be working
> a lot harder on not messing up migrations to prevent legal action.
> I moved all of CPK Web Services client's domains and our own to Synergy
> Wholesale last year and lets just say things have worked a lot better
> since, I knew things were going down hill fast with NR when it took
> something like 3 weeks to transfer a .com.au domain name which should of
> only taken 48 hours.
> Regards Chad.
>
> --
> Chad Kelly
> Manager
> CPK Web Services
> Phone 03 5273 0246 <(03)%205273%200246>
> Web www.cpkws.com.au
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20180206/4a2238c1/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 417 bytes
Desc: not available
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20180206/4a2238c1/attachment-0001.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 11091 bytes
Desc: not available
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20180206/4a2238c1/attachment-0001.png>