[AusNOG] Strange NBN reports from Baldivis area (WA)

[Terry Manderson]

Hi Russell,

If you find the cause is related to a config issue (MTU etc) and not a hardware fault that is generating some weird negotiation break or packet drops, would you mind posting back to the list with what was discovered? Enquiring minds and all that...

Cheers,
Terry



> On 1 Aug 2018, at 09:01, Russell Langton <russell3901 at gmail.com> wrote:
> 
> Hi All,
> 
> I'm seeing some strange NBN fault reports come in from Baldivis area (WA) on South Coogee 6CGE POI using FTTP.
> The client will connect, but will have timeouts and degraded service.
> When connected via VPN service the service is perfect.
> 
> There are reports of multiple ISPs being impacted but so far they are being treated as single faults.
> 
> If anyone else has similar customer reports from this area, can you please contact me off-list so we can approach NBN Co in a united manner to expedite resolution.
> 
> Thanks,
> 
> 
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