[AusNOG] NBN Action (potentially semi-political post)

[Mark Prior]

I note that the minister was on ABC news tonight defending nbn and
blaming the RSPs for most problems (again). I'm not sure you'll get any
joy out of the government in making the nbn accountable, reducing the
FUD, or getting the TIO to take on nbn's brokenness.

Mark.

On 29/9/17 11:19, Ross Wheeler wrote:
> 
> Really just putting this "out there" for ideas, thoughts, directions...
> 
> There is signigicant and growing unrest in the community over the nbn -
> what it's costing, what it's delivering, etc.
> 
> In some areas I'm sure it's doing an adequate job.
> In other areas, and to some customers, it isn't.
> 
> I cite by way of example, an individual consumer whos only option was
> nbn fixed wireless. The fastest service available to them from any
> vendor was listed as 50/20. (Well, "up to" in small print of course)
> 
> The delivered service - which has been tested with now 4 completely
> different and unrelated RSPs - has been entirely unacceptable, with peak
> speeds (2-3am) reaching a blistering 25Mbps down and 10Mbps up (50%),
> while peak-use-time (pretty much 3pm to 11pm) that drops to as low as
> 1.2Mbps down and about 2Mbps up.
> 
> This isn't uncommon from what I'm hearing.
> 
> The thing that really gets under my skin is that virtually all the
> public reporting on this blames the RSP for under-provisioning CVC. The
> nbn themselves of course can't be reached directly by end-users, and
> widely, loudly and constantly blame RSPs. I have sufficient evidence
> from different suppliers to prove that in some cases this simply is not
> the case, and it's in fact congestion between the POI and the customer
> (I'm talking here specifically with reference to fixed-wireless, but the
> same problems may exist with other technologies).
> 
> Through their ongoing "mis-information" campaign, the end users are
> getting shafted. Many carriers/RSPs are probably happy to maintain the
> current situation because they blame nbn, nbn blame the RSP, and nobody
> can prove how much blame resides with either, and eventually just give up.
> 
> Complaints to the TIO cost us, as an industry. WE have to wear the
> costs, even when it is outside our control. Where WE buy more capacity
> in an attempt to alleviate the congestion, in many cases it does nothing
> to address the problem (because it wasn't our CVC in the first place) so
> we're getting ripped off by nbn just as the customer is.
> 
> The ACCC seem to be doing nothing of any substance. Oh, sure, they're
> going to fund some end-user speed-monitoring devices, but it still
> doesn't necessarily show where the problem is. Sure, they're telling
> RSPs to advertise realistic "peak use" speeds rather than headline "up
> to" speeds, but we're still not addressing the root of the problem.
> 
> Is there any interest, cohesive push, group or collective with any
> desire to bring pressure to bear to increase transparency and actually
> get the steaming pile of sh!t that is the current nbn (company, staff,
> infrastructure, policy, etc, etc) to a position that is actually what
> was intended?
> 
> I believe it will require political directives. As it stands, there is
> no desire or incentive for nbn to change the way it is, and lots of
> reasons for them to want to continue with the secret, hidden,
> non-disclosure, maximm profit for minimum effort policies they've had
> for ages.
> 
> We - as industry players and Australian citizens both - deserve better,
> but I don't see it happening unless enough of us make a noise about it.
> 
> (Or should I just resign myself to a world where jamtins and string are
> the peak of technical innovation?)
> 
> R.
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