[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[James Cunningham]

>> Can’t say I’ve ever heard the words “fair use” and “business grade”
being applied to the same service before

Straight from AAPT frontier when ordering a Fibre400 Layer3 Internet
service:

[image: Inline image 1]

Customer says their usage is to be expected, they are replicating to an
overseas data centre - oh well. Looks like we just suck it up...

James

On Thu, Sep 28, 2017 at 2:15 PM, David Hughes <david at hughes.com.au> wrote:

>
> Can’t say I’ve ever heard the words “fair use” and “business grade” being
> applied to the same service before. If you’re selling it as an open 20meg
> pipe then that’s what I’d expect to be getting if I was the client.
>
>
>
> David
> …
>
>
> > On 28 Sep 2017, at 1:20 pm, James Cunningham <jjazza26 at gmail.com> wrote:
> >
> > Hello Ausnog,
> >
> > We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE
> e-line service for, and we have given them the service with Unlimited
> Internet data - but subject to fair use.
> >
> > The customer is smashing the service, 100% of the time, running it at at
> the full 19-20Mbps, 24/7, every single day, including weekends. This is
> resulting in 5-6TB of internet data that they are transferring through us,
> and our IP transit upstream, which is obviously costing us a fair chunk in
> IP transit costs.
> >
> > We haven't said anything to the customer, but I'm curious to see what
> other people would consider "fair use" of an business grade, unlimited
> Internet service.
> >
> > We already peer with Megaport and IX-Australia so we try to minimise our
> IP transit costs as much as possible, but this traffic is going directly
> Telstra, and we are loosing out on this particular customer. Do we just
> suck it up, or would you increase the customers monthly fee, throttle them,
> etc?
> >
> > Thoughts here would be appreciated.
> >
> > Thanks
> >
> > James
> > _______________________________________________
> > AusNOG mailing list
> > AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
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