[AusNOG] MelbourneIT DNS Issues

[Chad Kelly]

Hi As this is a .com.au domain you can grab the epp code / domain 
password from Ausregistry at 
https://www.ausregistry.com.au/recover-password/

As for the missing nameservers, no idea.


Regards Chad.



On 9/13/2017 8:15 PM, ausnog-request at lists.ausnog.net wrote:
> Hey Noggers,
>
> We are having an issue with MelbourneIT and their domain and DNS hosting.
> We have been back and forth with their support department for the past week
> trying to make changes to a customers records. Apparently there is a major
> issue with their portal and they said there would be 4-5days / weeks /
> months for it to return.
>
> We however came unstuck and are currently half way through a O365 migration
> without the ability to update the dozens of records required for the
> cutover. MelbourneIT did create one manual record for us but this seems to
> be an ongoing issue and they are now reluctant to create more 'manual'
> records for fear of it being wiped out when their console application comes
> back online.
>
> We have spoken to them probably 10 times via phone and updated multiple
> times via email without progressing.
>
> We have also noticed that two of the name servers that our customers domain
> use are gone, not sure what is going on.
>
> ns2.easyclouddns.net
> ns3.easyclouddns.net
>
> Is there someone that can ping me offlist please with an escalation path
> please?
>
> On a sidenote, we also discussed getting auth codes to transfer away after
> these issues but was informed it is not currently possible while their
> portal is down. What recourse do we have available on behalf of our
> customer  to force a transfer to another provider please. The domain

-- 
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au