[AusNOG] NBN VDSL Speeds | Line Sync | Determining Max Throughput

[Narelle]

On Thu, Mar 16, 2017 at 10:45 AM, Mark Newton <newton at atdot.dotat.org> wrote:
> On 15 Mar 2017, at 10:58, Damian Ivereigh <damo at launtel.net.au> wrote:
>
> One point that I am not sure has been made is that most providers will allow
> you to order a 100/40 service, see what you get and then downgrade to a plan
> that matches with no penalty (regardless of any contract). Indeed I think
> they may be required to do this by the ACMA/ACCC.
>
>
> Do you have a link to where this ACMA/ACCC requirement is documented?
>
>    - mark


I think this is being confused with the right of a consumer to change
plans without penalty if the service being provided does not match
that which was represented at the time of purchase. The consumer will
have to ask for this and increasingly they are. This is also an easy
option to prevent things being escalated to the TIO.

That is how Australian Consumer Law works in practice. The only other
place where the way the NBN products are supposed to work is under the
SAU or the product migration plan. Or perhaps under the
Telecommunications Consumer Protections Code (a Communications
Alliance Code).

Yours in the hope of clarity :-)


-- 


Narelle
narellec at gmail.com