[AusNOG] How do we win over the Telstra 50/50 for $850 "Special"?

[Peter Tiggerdine]

Time to revisit breaking up TW and TR/TB?
Regards,

Peter Tiggerdine

GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127


On Wed, Mar 15, 2017 at 11:58 AM, paul+ausnog at oxygennetworks.com.au
<paul+ausnog at oxygennetworks.com.au> wrote:
> Hi Cameron, I hear you, something we have discussed in depth with our
> account manager at TW, they really don’t care TBH, it’s possible to match it
> most of the time with basically zero margin, so of course it’s not worth
> doing IMHO.
>
>
>
> You really need to convince the customer that they should be dealing with
> you.
>
>
>
> With the 100M one it’s a little more possible to compete and make a couple
> of bucks, but it still doesn’t work well.
>
>
>
> The other things are that the Telstra connections can’t do vlans, can’t have
> different COS levels, can’t do anything special except deliver internet
> really, they are very basic, but unfortunately that suits many companies.
>
>
>
> Regards
>
> Paul
>
>
>
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Cameron
> Murray
> Sent: Wednesday, 15 March 2017 12:49 PM
> To: ausnog at lists.ausnog.net
> Subject: [AusNOG] How do we win over the Telstra 50/50 for $850 "Special"?
>
>
>
> Guys,
>
>
>
> Over the past 24 months many of us have lost connections to the Telstra
> "Special" that well; never looks like it's going to end.
>
>
>
> We are trying to compose a list of why chose us over the big T.
>
>
>
> Ourselves, I would put the number of lost contracts at around 50 which may
> not seem many to some but for us it is a big deal.
>
>
>
> Our Key Differences:
>
>
>
> Local Support Staff
> End to End QoS
> Onsite Technical Assistance
> You can come to our office and speak to our technical staff who run the
> network.
> Uncontested Service
> Supporting Local Jobs
>
>
>
> From what we have put together about the Telstra offering:
>
>
>
> Standard CoS
> Contention up to 25:1 in some areas
> Cheaper than Wholesale access + Transit combined
>
>
>
> Your experience and comments appreciated!
>
>
>
> Regards
>
>
>
> Cameron
>
>
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