[AusNOG] Vocus Voice Down?

[Roger Lienert]

Vocus voice customers,

All voice services have now been restored and are operating normally.

We sincerely apologise for the inconvenience this has caused and the delays in restoration.

Please contact the Vocus Support Centre if you are still experiencing issues.

Regards,
Roger

From: Roger Lienert <Roger.Lienert at vocus.com.au>
Date: Friday, 3 March 2017 1:11 pm
To: "ausnog at ausnog.net" <ausnog at ausnog.net>
Subject: Re: [AusNOG] Vocus Voice Down?

Dear Vocus Voice customers,

Service restoration is continuing with a significant number of services now restored, testing has confirmed this.

We are working these changes through our other platforms and expect full resolution within 30 minutes.

We are working diligently to get this resolved.

Regards,
Roger

From: Roger Lienert <Roger.Lienert at vocus.com.au>
Date: Friday, 3 March 2017 11:32 am
To: "ausnog at ausnog.net" <ausnog at ausnog.net>
Subject: Re: [AusNOG] Vocus Voice Down?

Hi Vocus Voice customers,

We are progressing with this fault with Voice services being progressively restored.

We have experienced some delays with restoration and full restoration is now expected around 12:30 AEDT.

Further updates will be provided as they become available.


Regards,
Roger

From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Roger Lienert <Roger.Lienert at vocus.com.au>
Date: Friday, 3 March 2017 10:07 am
To: Andrew Barbara <andrew at focusnet.com.au>, "ausnog at ausnog.net" <ausnog at ausnog.net>
Subject: Re: [AusNOG] Vocus Voice Down?

Hi Guys,

We’re currently experiencing a total outage on one of our Wholesale voice platforms.

We are aware of what the issue is and are working to restore it.

Will send an update to this list once I have further information to share.



Regards,

Roger Lienert | General Manager Network Operations

M: +61 404 079 779   D: +61 2 8999 8226 ext 8226   E: Roger.Lienert at vocus.com.au<mailto:Roger.Lienert at vocus.com.au>
P: 1300 88 99 88 or +61 2 8999 8999  W: vocus.com.au<http://www.vocus.com.au/>
A: Level 12, 60 Miller Street, North Sydney, NSW 2060, Australia

[ebsite]<http://www.vocus.com.au/>


From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Andrew Barbara <andrew at focusnet.com.au>
Date: Friday, 3 March 2017 9:56 am
To: "ausnog at ausnog.net" <ausnog at ausnog.net>
Subject: [AusNOG] Vocus Voice Down?

Hi All,
Anyone else having issues with Vocus VAP?

Cant even call Vocus’s support number from a Telstra mobile.

Cheers


Kind Regards

Andrew Barbara  | Managing Director  | FocusNet Group
End to End Technology Solutions  |  www.focusnet.com.au<http://www.focusnet.com.au>
Office: 1300 077 777  | Mobile: 0438 979 044    |  Fax: 08 6210 1837

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