[AusNOG] Major packet loss and routing issues with TPG/PIPE

Jared Hirst jared.hirst at serversaustralia.com.au
Tue Jan 24 11:38:20 EST 2017


Then find a new provider :)

There is plenty of good ones out there. Vocus have been rock solid lately


On Tue, 24 Jan 2017 at 11:36 am, Sam McLeod <samm at infoxchange.org> wrote:

>             There is a major packet loss and routing issue occurring with
> TPG/PIPE (and perhaps AAPT)
>
>             Symptoms are 40-100% which has essentially taken all our
> applications and services offline on this link.
>
>
>
>             We have escalated with PIPE/TPG from levels 1,2 and 3 and
> they’re denying any outage and stating they can’t detecting any problems
> and have no alerts which is the usual response for major outages from
> PIPE/TPG, we’re going to keep pushing them to fix the issue but are left
> waiting for a response in the mean time.
>
>
>
>
>
>             ~| mtr 8.8.8.8 --report-wide -c 40
>
>
>
>             HOST:
>  Loss%   Snt   Last   Avg  Best  Wrst StDev
>
>
>
>               4.|-- ve100.rv-376flinders-mlx-01.tpg-telecom.net   0.0%
> 40   10.6  10.5  10.4  10.9   0.0
>
>               5.|-- eth10-7.rn-400harris-mlx-03.tpg-telecom.net   0.0%
> 40   10.6  10.6  10.4  13.0   0.3
>
>               6.|-- eth2-1.rn-400harris-cer-03.tpg-telecom.net    0.0%
> 40   10.5  10.9  10.5  17.9   1.3
>
>               7.|-- as15169.sydney.pipenetworks.com              15.0%
> 40   76.4  49.6  11.0  79.2  30.9
>
>               8.|-- 216.239.51.218                               42.5%
> 40   66.3  38.0  11.3  76.8  31.2
>
>               9.|-- 216.239.40.31                                12.5%
> 40  174.6 152.0 109.1 195.5  32.6
>
>              10.|-- 209.85.246.221                               30.0%
> 40  190.6 159.1 125.1 191.9  31.1
>
>              11.|-- 209.85.142.132                               17.5%
> 40  190.6 161.9 118.8 207.3  32.0
>
>              12.|-- 72.14.232.129                                15.0%
> 40  211.5 185.2 146.3 212.0  30.7
>
>              13.|-- 209.85.245.16                                22.5%
> 40  211.2 182.3 146.1 214.6  30.7
>
>              14.|-- ???                                          100.0
> 40    0.0   0.0   0.0   0.0   0.0
>
>
>
>             --
>
>             Sam McLeod | Systems Lead
>
>             Please contact me via email when possible.
>
>             Infoxchange - Technology For Social Justice | Infoxchange.org
> | 33 Elizabeth Street, Richmond Victoria 3121
>
>
>
>
>
>         Update as of 11.10AM AEDT
>
>
>
>         TPG/PIPE still unaware of any issues although I’ve heard directly
> from several other customers that are experiencing major issues.
>
>         Their L3 support team said that they need to wait 30 minutes for
> the NOC to respond even if it’s a P1 issue.
>
>
>
>         Current traceroute:
>
>
>
>             ~| mtr 8.8.8.8 --report-wide -c 40
>
>
>
>             HOST:                                             Loss%   Snt
>  Last   Avg  Best  Wrst StDev
>
>
>
>           4.|-- ve100.rv-376flinders-mlx-01.tpg-telecom.net   0.0%   100
>  10.6  10.6  10.4  20.6   1.0
>
>           5.|-- eth10-7.rn-400harris-mlx-03.tpg-telecom.net   0.0%   100
>  10.5  10.6  10.3  12.9   0.4
>
>           6.|-- eth2-1.rn-400harris-cer-03.tpg-telecom.net    0.0%   100
>  10.6  10.7  10.4  12.5   0.3
>
>           7.|-- as15169.sydney.pipenetworks.com              13.0%   100
>  11.3  28.7  11.1  78.3  27.7
>
>           8.|-- 216.239.51.218                                5.0%   100
>  11.3  32.6  11.2  77.1  30.0
>
>           9.|-- 216.239.40.31                                14.0%   100
> 110.3 128.5 109.1 200.6  28.2
>
>          10.|-- 209.85.142.130                               13.0%   100
> 119.6 136.3 119.3 186.1  27.9
>
>          11.|-- 209.85.249.53                                 9.0%   100
> 147.3 166.1 147.0 213.6  28.6
>
>          12.|-- 64.233.175.209                               12.0%   100
> 146.8 163.6 145.7 221.3  27.8
>
>          13.|-- ???                                          100.0   100
>   0.0   0.0   0.0   0.0   0.0
>
>
>
>
>
>         Update as of 11:15AM AEDT
>
>
>
>         TPG/PIPE L3 support have provided the information to their NOC
> team that is unaware of any issues.
>
>         They’ll investigate it when they’re able to.
>
>
>
>         We have noticed some route changes and now some national traffic
> such as Google cached / CDN services and 8.8.8.8 are now routing from
> Australia to the USA rather than to Sydney.
>
>
>
>         No ETA from PIPE/TPG
>
>
>
>
>
>     Update as of 11:22AM AEDT
>
>
>
>     PIPE/TPG still have no acknowledged the issue however it does appear
> that they have failed over some routes from Sydney.
>
>
>
>     We are no seeing no packet loss; however, some IPs are routing
> internationally.
>
>
>
>             ~| mtr 8.8.8.8 --report-wide -c 10
>
>
>
>             HOST:                                         Loss%   Snt
>  Last   Avg  Best  Wrst StDev
>
>
>
>
>
>       4.|-- ve100.rv-376flinders-mlx-01.tpg-telecom.net   0.0%    10
>  10.6  10.6  10.4  10.7   0.0
>
>       5.|-- eth10-7.rn-400harris-mlx-03.tpg-telecom.net   0.0%    10
>  10.5  10.4  10.3  10.7   0.0
>
>       6.|-- eth2-1.rn-400harris-cer-03.tpg-telecom.net    0.0%    10
>  10.6  10.6  10.4  10.7   0.0
>
>       7.|-- as15169.sydney.pipenetworks.com               0.0%    10
>  11.2  11.3  11.1  12.2   0.0
>
>       8.|-- 216.239.51.218                                0.0%    10
>  11.4  11.4  11.2  11.7   0.0
>
>       9.|-- 216.239.40.31                                 0.0%    10
> 109.4 111.5 109.2 129.7   6.4
>
>      10.|-- 209.85.142.130                                0.0%    10
> 119.4 119.8 119.0 123.8   1.3
>
>      11.|-- 209.85.249.53                                 0.0%    10
> 147.3 147.2 147.0 147.5   0.0
>
>      12.|-- 64.233.175.209                                0.0%    10
> 147.2 146.1 145.6 147.2   0.3
>
>      13.|-- ???                                          100.0    10
> 0.0   0.0   0.0   0.0   0.0
>
>
>
>
>
> Update 11:30AM AEDT
>
>
>
> TPG/PIPE’s NOC have stated they don’t know what the issue was, what caused
> it and would not state what they did (if anything) to resolve the issue.
>
>
>
> Related note: We’re still waiting (and asking every day) for a report from
> them on the 14-hour outage that TPG/PIPE had when they didn’t realise they
> had broken fibre in Melbourne…
>
>
>
> Needless to say, I cannot say a good word about PIPE/TPG based on the
> quality of service or support we’ve received over the past years.
>
>
>
>
>
> _______________________________________________
>
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>
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>
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>
>
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