[AusNOG] Internet Outages in Brisbane area

[paul+ausnog at oxygennetworks.com.au]

Hi Chris,
 
It's a fair point you raise, but it's a 2 way street, contractors would be operating off diagrams which the carriers need to keep up to date, if something was incorrect and then they dug a cable up it's not their fault, but I agree, there should be something to penalise cowboys.
 
The other issue is around what Bevan said about path diversity, with the constant driving down of costs how many carriers are cutting corners and not implementing redundancy and diverse paths when they should?, even if they aren't paid for it diversity shouldn't really be an option for any carrier network, or at least for those who care about their customers.
 
Regards
Paul
 
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Christopher Hawker
Sent: Tuesday, 19 December 2017 9:59 AM
To: Bevan Slattery; David Phelan
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Internet Outages in Brisbane area
 
TPG have now had at least 3 major fiber cuts in the past 6 weeks. Some form of policy, law, legislation, (whatever we want to call it) needs to be introduced where if a civil contractor causes damage to a telecommunications carrier network, then the business/company responsible is suspended from performing civil works for 3 months, hit with big-time financial penalties, or where it occurs multiple times then they lose their rights to operate as a civil contractor. This might teach them to be a bit more careful.
 
Just my 2c.
 
CH.


From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Bevan Slattery <bevan at slattery.net.au>
Sent: Tuesday, 19 December 2017 9:49:16 AM
To: David Phelan
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Internet Outages in Brisbane area 
 
I can confirm that there was a massive hit to duct by power utility.  5 cables hit.  I can also confirm that one of our suppliers (TPG) did not provision the diverse circuit on the alternate path as ordered.  In fact we became aware of this issue a few months back when a similar outage occurred.  Both circuits went down when a single incident occurred.  
 
The team notified TPG of the error back then and it's taken months to accept and plan to correct.  This was apparently planned for February 2018 which is incredibly frustrating for Megaport and our customers at Polaris.
 
Unfortunately it ain't what it used to be...
[b]

On 18 Dec 2017, at 12:09 pm, David Phelan <DavidP at centra.com.au> wrote:
Still going this morning when I went thtough.
 
Dave
 
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Cameron Murray
Sent: Monday, 18 December 2017 5:37 PM
To: Ryan Tucker <rtucker09 at gmail.com>
Cc: Randall Bradford <Randall.Bradford at maxsolutions.com.au>; ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Internet Outages in Brisbane area
 
Given the number of fibre spools and official looking people on the corner of Jones road and Augusta Parkway in Augustine heights I believe they found the break.
 
Earth moving equipment was leaving about 10 mins ago when I went past
 
On 18 Dec. 2017 11:21 am, "Ryan Tucker" <rtucker09 at gmail.com> wrote:
Just got a response:

"Currently Megaport is aware of multiple suspected fibre cuts impacting services at Polaris DC. Megaport is working with our providers to remedy the situation asap."


 
On Mon, 18 Dec 2017 at 11:16 Ryan Tucker <rtucker09 at gmail.com> wrote:
We're seeing outages on multiple customers megaport services in polaris.
 
On Mon, 18 Dec 2017 at 10:54 Shane Chubb <shane at chubb.id.au> wrote:
Scratch that. Now showing a broadband fault on their service page.
 
On Mon, 18 Dec 2017 at 10:51 am, Shane Chubb <shane at chubb.id.au> wrote:
I have an iinet service that is impacted at the moment but nothing on their status page as to why. (NBN Vdsl service in Brassall)
 
Also have a TPG service which is not effected. (Brisbane CBD)
 
Regards
Shane Chubb
 
On Mon, 18 Dec 2017 at 10:47 am, Cameron Murray <cameron.murray at gmail.com> wrote:
Any Specific parts of Brisbane?
 
We are in Brisbane and have customers spread across various providers and had not notifications as yet.
 
On Mon, Dec 18, 2017 at 10:44 AM, Randall Bradford <Randall.Bradford at maxsolutions.com.au> wrote:
I have heard of major internet issues in the Brisbane Area.  Anyone else having the thing?
 
RB
 

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